Alumni Services Manager

Permanent contract / Glion, Switzerland

Glion Institute of Higher Education (GIHE), in the top 5 for Hospitality & Leisure Management by the QS World University Ranking, is a brand of the Sommet Education Group. Founded in 1962, GIHE is a private Swiss institution offering Bachelor's and Master's degrees in hospitality, luxury and event management to an international student body across three campuses in Glion and Bulle, Switzerland, and London, UK.

You share our values: Development, Distinctiveness, Joint commitment, Openness and Sense of service.

Responsibilities:

• Be the main point of contact for the Glion Alumni Association, supporting the creation of a global ambassador network, events, communications, initiatives and creating a joint plan of activity for the community
• Build personal relationships with influential / active Alumni globally, proactively targeting certain Alumni to activate long-term relationships
• Manage all aspects of the Glion Alumni platform ranging from creating a content plan, commissioning content from Alumni stories to job feeds, and ensuring Alumni service requests are managed to ensure everything runs smoothly behind the scenes
• Support the Associations in the organization of events, focusing on communications, marketing and promotion of ticket sales for global and regional events. Ensuring pre-, during and post-event activities are amplified across relevant channels
• Support students & faculty who need to get in touch with Alumni (for example, supporting Networking Committee, Business Field Trips & ExM Residential weeks)
• Organize and host alumni visits & events e.g. alumni related activities during on-campus Recruitment Days
• Present the AVP to Bachelor's in their final year and to Master's students, promoting registration to the platform
• Help showcase alumni achievements through written stories, film and audio, and present those stories in creative ways on social media, Alumni platforms, School website and internally in collaboration with the Glion Brand Marketing team
• Develop and implement an alumni communications plan (platform, socials, emails etc) in liaison with the AAG, including: content planning and creation, community management, reporting, Alumni news with the support of the Glion Brand Marketing team
• Build strong B2B relationships with key Alumni in large or growing businesses that can provide internships for the schools, jobs for the graduates and alumni
• Manage and report on data related to Glion Employer Partner contacts and job opportunities
• Create and build a directory for alumni to list their business/entrepreneurial and fundraising projects
• Coordinate with teams on campus to provide career services to alumni and services on request (eg access to e-library resources)

Profile and experiences:

• A Bachelor's degree in English, hospitality business, communications, public relations or a related field, or equivalent work experience
• Minimum of 5 years' experience in a relevant role in the education sector or in a customer service role focused on the management of customer loyalty and engagement in an international business that i.s focused on delivering premium services and consumer experiences
• Alumna/us of Glion is highly preferred
• Demonstrate a versatile ability of communicating with the alumni community, students' body, the faculty members and industry partner
• Be skilled in writing clear, concise and grammatically correct copy
• Demonstrate excellent communication skills, able to influence colleagues at all levels of a business as well as to engage with alumni
• Organized and ability to multicast on various projects at the same time
• Flexibility in terms of work hours and locations
• Excellent verbal and written communication skills in English (spoken and written)
• Driving license is a must have

Other information:

• Type of contract: undefined period of time contract
• Activity rate: 100%
• Location: Route de Glion 111, 1823 Glion (with weekly travels to our Bulle campus depending on the projects)
• Start date: 03.03.2025