International Roaming Manager 100% - working place is Bern
Comfone AG
Date de publication :
04 novembre 2024Taux d'activité :
100%Type de contrat :
Durée indéterminée- Lieu de travail :Bern
We live in a connected world. Whether you are chatting to loved ones overseas, or depending upon connected healthcare devices, reliable connectivity is essential and therefore we provide easy and borderless communication to all people and things. Comfone is a pioneer in global international roaming services, a market in constant technological evolution. We are proud of our contributions in defining the standards and shaping this industry. Over more than 25 years, our roaming services have helped billions of subscribers stay connected when it really matters. We are a Swiss company based in Bern with regional offices covering Europe, Latin America, North America and Asia Pacific. We are an international team with staff from more than 40 different nationalities, speaking more than 32 languages and driven by values of diversity, equity, and inclusion into our daily operations.
To learn more about the company, please check our website www.comfone.com
International Roaming Manager 100% - working place is Bern
To start work immediately or at a later date by agreement.
Our Key2roam Hub customer base has been growing steadily, making us the largest Roaming Hub in the world. New technologies have been launched (4G, LTE, VoLTE, 5G, …) and we are proud to be the Roaming Hub market leader. We are searching for an experienced International Roaming Manager to support our growing business, who wants to be part of our team in Bern, Switzerland, and who shares the goal of keeping our Key2roam Hub as the largest and best in the market!
Your main tasks
In this challenging position, reporting to our Head of Hubbing Operations, you are responsible for:
- Coordinating the implementation of new Key2roam Hub members
- Coordinating and tracking the implementation of roaming connections and value-added services by means of Comfone Roaming Hub solutions in close collaboration with the involved engineering teams
- Tracking TAP/BCE transfer and IOT (Inter Operator Tariffs) charging issues in close collaboration with customers and Comfone’s Data and Financial Clearing Services
- Negotiating supplementary contracts and roaming contract amendments and additional services for Comfone Hub solutions with customers
- Providing support in the IOT (Inter Operator Tariffs) discounts negotiations
- Providing support for new roaming services and products
- Administration and maintenance of existing roaming contacts
- Promote value through customer experience
- Review customer complaints and concerns and seek to improve the customer experience
- Provide support to peers in resolving related customer queries
- Work very close with Hubbing Product Manager, Sales, Marketing, NOC, Engineering and Finance teams
Your ideal profile
- You have a proven experience of at least 5 years as a Roaming Coordinator or Roaming Manager for Mobile Network Operator(s)
- You have a solid knowledge of IPX and Clearing services
- You have an exceptional ability to communicate and foster positive business relationships
- You are responsible, and resilient individual who commits to a company and customer-oriented way of thinking
- You are open minded, ready to adapt to the changing needs
- You are committed to deliver, pragmatic and solution oriented
- You have commercial negotiation skills
- You are a self-starter, with positive attitude and flexible
- You are highly proficient in both verbal and written communication. Other languages are a plus
- You have effective time management skills
- You consider yourself a team player, embrace internationality and have a positive demeanor
- Swiss or EU/EFTA citizen (with a work permit B or C)
Our benefits
Beside of a variety of challenges within a growth-oriented market, and the possibility to shape the future of our dynamic and highly successful company, we offer:
- A friendly work environment with theme evenings, Apéros, raclette evenings and more!
- A multi-cultural and multi-linguistic team with English as the corporate language (giving you the chance to polish your context switch when mingling!)
- Yearly international events with our clients from all over the world (ConneXion)
- Competitive salary
- Flexible and partially remote work time
- Brand new office with state-of-the-art equipment
- SBB half-fare abonnement
- Mobile phone subscription and subsidy for handset purchase
- Special prices at restaurants close to HQ in Bern
- Onboarding with consequent training and introduction to all departments
- Support for advanced education
- Company events (Summer events, Christmas Party, Team events …)
Apply online if this sounds like your next challenge.
Comfone
Sarah Seibt
E-Mail schreiben
comfone.com
Comfone
Sarah Seibt
E-Mail schreiben
comfone.com
