Quality Excellence and Continuous Improvement Manager (Hybrid)

Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Position Overview

We are seeking a highly skilled and dedicated Quality Excellence and Continuous Improvement Manager to join Pharmaceutical Systems Quality Excellence Team. The successful candidate will play a critical role in ensuring the highest standards of quality and fostering a culture of continuous improvement across all aspects of our business. This position requires a strategic thinker with a track record of driving process optimization and improvements through Six Sigma Lean methodologies, augmented with strong background in quality management, in the healthcare industry.

Key Responsibilities

Continuous Improvement

• Utilize Lean Six Sigma methodologies to analyze and improve quality and manufacturing processes, reduce waste, and enhance efficiency.

• Drive a culture of continuous improvement by identifying and implementing process enhancements.

• Utilize problem-solving to drive adequate problem statement definition and root cause elimination

• Facilitate Kaizen events and other continuous improvement initiatives.

• Collaborate with cross-functional teams to develop and execute improvement projects.

• Measure and report on the impact of continuous improvement activities.

Leadership and Collaboration

• Provide leadership and direction to the quality excellence network.

• Foster a collaborative and inclusive work environment that promotes innovation and excellence.

• Partners with BD PS Excellence and Commercial Excellence to deliver on organizational strategies

• Act as a subject matter expert on quality and continuous improvement best practices and industry trends.

Quality Management

• Develop, implement, and maintain the Quality Management System (QMS) in accordance with ISO 13485, ISO 9001, FDA regulations, and other relevant standards.

• Ensure compliance with all regulatory requirements and industry standards for medical devices.

• Oversee the investigation and resolution of quality issues, including non-conformances, CAPAs (Corrective and Preventive Actions), and customer complaints.

• Monitor and analyze quality performance metrics to identify trends and areas for improvement.

• Lead the development and implementation of quality control processes and procedures.

• Provide training and support to employees on quality standards, policies, and procedures. 

Qualifications and Experience

• Bachelor’s degree in Engineering, Quality Management, or a related field is required; a Master’s degree is preferred.

• Minimum of 7 years of experience in quality management and continuous improvement within the healthcare, automotive or similar industry.

• Strong knowledge of ISO 13485, FDA regulations, and other relevant standards.

• Certified Lean Six Sigma Black Belt or equivalent certification required.

• Proven track record of leading successful quality and continuous improvement initiatives.

• Excellent analytical, problem-solving, and decision-making skills.

• Outstanding communication and interpersonal skills, with the ability to influence and inspire others.

• Proficiency in quality management software and tools.

Key Competencies

• Attention to Detail: Ensures accuracy and thoroughness in all work products and processes.

• Analytical Thinking: Capable of analyzing complex data and making data-driven decisions.

• Leadership: Demonstrates strong leadership skills and the ability to lead and motivate a team.

• Problem Solving: Proactively identifies and addresses issues to prevent recurrence.

• Communication: Effectively communicates complex information to a variety of audiences.

• Team Collaboration: Works effectively with cross-functional teams to achieve common goals.

• Innovation: Encourages and implements innovative solutions to improve quality and efficiency.

• Compliance: Maintains a thorough understanding of regulatory requirements and ensures adherence to all applicable standards.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers  

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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