Customer Service Supervisor
Date de publication :
22 octobre 2024Taux d'activité :
100%Type de contrat :
Durée indéterminée- Lieu de travail :Runnemede
What you will do-
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Provide leadership, direction and coaching to the Customer Service Team by organizing resources, providing priority management, and ensuring performance metrics are met
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Responsible for hiring, training, onboarding, and forecasting staffing business needs to meet peak demands
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Handle issue escalation for customer service concerns and communicates with internal/external customers regarding resolution as required; escalates with Ops Management as required
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Responsible for developing each direct report and resolves personnel issues with tactfulness and emotional intelligence
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Partner with cross-functional partners to manage product allocation plans, recalls, and communication plans for customer facing teams
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Act as a liaison between customers, sales, service, and accounting to resolve status, order placement, shipment, and billing issues
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Responsible for keeping a pulse on the needs and pain points for the customer care team as well as customer experience; propose and implement solutions to drive efficiency
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Responsible for identifying and removing roadblocks for the customer care team (this includes, but is not limited to, monitoring, and ensuring data accuracy in ERP, escalating inconsistencies, and ensuring errors are reported and addressed by appropriate teams for quick resolution
What you need-
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Bachelors' degree or 6+ years of equivalent, relevant experience in lieu of degree
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2+ years of experience
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Experience in people management and customer service
$70,400 - $109,400 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.