Global Sanctions Operations Request for Information (RFI) Lead and Site Head - C14 - BOGOTA

Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of cash management, cards and trade solutions to financial institutions, public sector and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management. TTS is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth.

The TTS Sanctions Operations function supports sanctions processes globally across Citi’s TTS business. 

Role

This role serves as the Senior TTS Sanctions Operations manager directly managing a team of circa 50+ full time employees responsible for RFI process.  The team will be directly reaching out internal / external clients / Financial Institutions for additional information and perform sanctions disposition processes globally. Will be responsible to provide best-in-class service to clients while maintaining risk levels within the firm's risk appetite and protecting the franchise in a manner consistent with the Citi policies and risk framework across all TTS lines of businesses.

Furthermore, will be responsible for the Colombia site in CSC Ops Sanctions Screening Hub Latam and will be representing the L1 and L2 Operation from Colombia with different stakeholders.

Responsibilities:

• Manage RFI process (initiation / review / disposition) globally and ensure that they are performed in accordance with applicable policies and procedures.
• Define and drive transformation strategy for RFI globally.
• Continuous review of daily / weekly / monthly volume and lay out strategy to reduce the RFI
• Identify top RFI volume clients and devise strategic solution to eliminate / reduce RFI
• Co-ordinate with the front office staff to ensure that the client contacts are maintained to enable seamless communication process
• Timely escalation of ageing alerts to the second line of defense for final disposition
• Consistently communicate with the clients on the disposition results (process / cancel / block) to improve visibility
• Ensure that RFI responses are saved in the Global Clarification Database (GCD) and avoid repetitive RFI
• Continuously review processes and drive standardization and operational efficiency.
• Operate in a fast-paced environment that requires management of work queues, either directly or through others.
• Manage staff performance and drive continuous improvement of quality of processes and productivity.
• Oversee quality reviews and results, budget, policy formulation, and planning.
• Lead and drive employee engagement and career development of teams in Colombia site and across TTS Sanctions Operations..
• Ensure a robust risk and control framework; work closely with Risk & Control and ICRM Sanctions partners to ensure management self-assessments, corrective action plans, and other Risk and Control deliverables are completed on time.
• Perform proactive reviews to prevent processing issues, failures in controls, identifies root causes of issues, oversees remediation efforts, and ensure sustainability of such efforts.
• Work with TTS Product and Service Teams to ensure client escalations are addressed timely and such instances are minimized over time.
• Resolve highly complex and varying issues that have substantial potential impact.
• Represent TTS Sanctions Operations on critical sanctions matters as required. Serve as liaison with Internal Audit, and Compliance Assurance Teams on critical Compliance issues and oversee the implementation of related remediation.
• Collaborate with internal functions including ICRM Sanctions, Control Functions, and In-Business Risk to address compliance issues which may impact TTS business, products and procedures and ensures learnings are deeply embedded across Operations teams.
• Manage multiple teams including remote teams and provide support to peers in other processing centers.
• Stay abreast of relevant changes to Citi sanctions policies, identify impact of such changes on TTS screening procedures and proactively work with internal teams globally to adopt such changes in manner that is consistent with policies and is sustainable in the long run.

Knowledge and Skills:

• Experience in Transaction Banking products and handling regulatory / compliance matters; experience with influencing cross functional teams, experience in handling policies, issues and remediation.
• 10+ years of relevant regional and/or global experience in a financial institution.
• Experience with managing large teams, control / risk / compliance related functions as well as ability to build successful teams
• Managing client Service teams and direct engagement with clients will be an added advantage
• Demonstrated ability to synthesize information as well as analytical ability.
• Strong interpersonal, influencing and written/verbal communications skills.
• Ability to create support and buy-in across a wide range of stakeholders; create a strong network of relationships among peers, internal partners, and decision makers.
• Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down functional silos to optimize business results and to facilitate the overall growth of the franchise.
• Ability to work under pressure and manage deadlines.
• Demonstrated success in driving and implementing process excellence as well as in Change Management / Process Re-engineering.
• Experience in performing complex problem solving, business trade off decisions and meet new challenges.

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred
• Certification like ACAMS would be preferred

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