Reservation Agent (m/w/d)

Introduction

Welcome to The Capra, a prestigious five-star superior hotel nestled in the enchanting village of Saas Fee. Renowned for its exceptional service and captivating ambiance, our hotel has consistently been recognized as one of Switzerland's top hotels by discerning travelers and industry experts alike.

At The Capra, we are committed to maintaining the highest standards of hospitality and ensuring that every guest enjoys a truly memorable stay. From our elegantly appointed rooms and suites to our world-class dining and wellness offerings, we go above and beyond to exceed expectations and create unforgettable moments.

As an employee at The Capra, you'll be part of a talented and passionate team dedicated to delivering exceptional service. We foster a supportive and collaborative work environment where your skills and expertise will be valued and nurtured. Join us in shaping the future of luxury hospitality in Saas Fee and embark on a rewarding career journey with ample opportunities for growth and development.

Your experience

• Proven experience in reservations management within the hospitality industry, preferably in a luxury hotel setting.
• Strong knowledge of reservation systems and software (e.g., PMS, channel managers) with the ability to adapt and learn new systems.
• Exceptional organizational and multitasking skills with meticulous attention to detail.
• Excellent communication and interpersonal skills to effectively interact with guests, team members, and other stakeholders.
• Proficiency in English and German/or French

Responsibilities

• Oversee the day-to-day operations of the reservations department, ensuring efficient and accurate handling of all bookings and inquiries.
• Manage reservations systems and ensure up-to-date inventory, availability, and pricing information.
• Provide exceptional customer service by promptly addressing guest inquiries and resolving any issues or concerns.
• Collaborate with various departments to ensure smooth communication and coordination of guest requirements.
• Monitor and analyze reservation trends, occupancy rates, and revenue performance to optimize yield management strategies.

What we offer

We offer a competitive salary, a friendly and supportive work environment, discounts, use of facilities, meal stipend, and opportunities for career growth and development. If you meet the requirements and are excited about joining a dynamic team in a beautiful mountain setting, please submit your resume for consideration.