Destinations Experience Expert - Explora Journeys

JOB NUMBER: JB04567

VACANCY NUMBER: ADV05680

SHARE: https://www.careers.msccruises.com/vacancy/ADV05680/destinations-experience-expert-explora-journeys-miami

ORGANIZATION: MSC Cruises INC.

BUSINESS AREA: Office

LINE MANAGER: Head of Destination Experiences & Ground Handling

Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of six ships(four currently in the pipeline) are being built and designed in a different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travelers.

An exciting opportunity exists for a world class Destinations Experience Expert to join our newly created luxury travel brand “Explora Journeys” who will be responsible for setting up experiences in destinations as well as ensuring a smooth operation mainly across the Caribbean and Northern American Region.

This position will work in hybrid mode from home as well as in our offices in Miami.

Scout TOs, DMCs in specific destinations/areas in accordance with our high level standards including bidding process, comparative study, selection process

Work on new ideas, experiences in destinations, manage independently the full product creation, assign tasks and ensure delivery is on time

Strong negotiation of best possible pricing for return of investment

Follow up with different departments like digital, marketing, business integration, IT to publish the experiences in all the systems(Seaware, Otalio, PIM, Crunchtime)

Work with Marketing on the wording, copywriting, pictures and create brief descriptions

Manage contracting, manuals, training for TOs, DMCs in specific areas

Train onboard team, travel advisors and sales excellence on product

HR support for hiring interviews and rotation of shipboard team

Bachelor’s degree and/with extensive luxury industry (tourism, cruise...) experiences

At least 7-10 years Shorex Experience onboard or on shore for a cruise company

Multitasking and ability to cope with last minute demands and smooth coordination.

Strong negotiation and financial skills

Ability to motivate and manage staff

Fluent in English, other languages are a plus

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LI-Hybrid

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