IT Application Analyst - Microsoft D365 CRM/F&O (M/W) - 100%

Main responsibilities

• Manage the configuration and customization of applications according to the organizational needs.
• Ensure that applications comply with defined policies and corporate standards
• Lead IT application related projects with a duration of less than 6 months and of medium complexity
• Troubleshoot and resolve application issues, providing second-level support to end-users
• Collaborate with cross-functional teams to understand business processes and translate them into application requirements
• Design, establish and operate governance related to managed applications
• Develop and maintain a backlog of change requests and facilitate the prioritisation according to the system governance
• Develop and manage collaboration with externals partners involved into the application management
• Lead the development, testing and deployment of application updates, ensuring minimal disruption to operations
• Create and maintain the relevant documentation related to the managed applications
• Coordinate or provide training and support as needed to key application users
• Contribute to the IT risk management process

Education

• Bachelor’s degree in computer science or experience deemed equivalent
• 3-6 years of experience with the IT application domain
• Fluent in English and in the local language, both written and spoken

Qualifications

• Robust knowledge of Microsoft D365 CRM and Finance & Operations ERP
• Strong knowledge in IT Service Management Processes based on ITIL
• Strong knowledge of Product Management processes
• Working knowledge of security and application development processes
• Working knowledge of Business analysis and process modelling
• Good overall understanding of IT Infrastructure and Cloud solutions management
• Professional Application-related certifications would be a plus

Skills

• Excellent Analytic skills and ability to synthetise requirements
• Strong customer-focused attitude with a problem-solving mindset
• Excellent ability to collaborate with a local and global team
• Willingness to learn and adapt to new technologies and processes

What we offer

• An internationally active industrial company
• A collaborative and multicultural environment
• A dedicated, motivated and supportive team
• Training and development possibilities

We look forward to receiving your full application (CV, copy of diploma and work certificates).

For more information about our company: www.eggerpumps.com