Lead System Support Engineer

We are seeking a results-oriented, operationally-focused System Support Engineer Lead to provide front-line technical support and troubleshooting for our tracking and video augmentation products. You will lead a group of engineers supporting our camera, live data processing, and delivery systems and communicate across teams, you will also have the opportunity to work within multiple systems, analyzing, identifying and resolving issues to help ensure efficiency for several groups – from debugging camera issues to maintaining work schedules and employee supervision. This role works primarily during non-traditional hours for live sporting events and is going to be based in our Lausanne office. 

What You’ll Do:

• Lead a team of on-site support engineers, including scheduling, performance management, team morale
• Alert response from automated systems and internal users
• Coordination of incident response for live disruption of services
• Perform root cause analysis on incidents using Unix tooling, log analysis, service debugging
• Manage communication with key stakeholders
• Design and implement robust alerting for all of the services tied to delivery of external services
• Follow-up with engineering, operations, and account management groups
• Participate in an on-call rotation that emphasizes eliminating repeating escalations

What You Have:

• 5+ years technical work experience
• Experience with managing technical employees
• Working evening, weekend, and holiday hours (Around live sporting schedules)
• Operational experience with real-time systems under Service Level Agreements (SLAs) 
• Experience configuring, diagnosing, and troubleshooting computer services in Windows or Unix environments
• Critical thinking skills in software systems diagnosis under time pressure
• Self starter based on provided written documentation and training 
• An appetite to learn and grow from every incident 
• Process-orientation, creative problem solving 
• Written communication style focused on concision, clarity, and clear next steps
• Good documentation habits

What Sets You Apart:

• Basic knowledge of networking systems and hardware installation
• Experience with scripting in languages like Python, Unix shell, or JavaScript/TypeScript
• Experience with command line tools in Linux or Unix 
• Experience with log file analysis tools (Grep, Elasticsearch, Kibana, Grafana, Datadog)
• Experience with SQL 
• Familiarity with modern camera features: aperture, f-stop, ISO, HDR, frame-rate, depth of field, and focus 
• Experience working in live sports 
• Experience with cloud computing (e.g., Amazon Web Services) 
• Availability to travel domestically and internationally

Our Stack 

Infrastructure, tools: AWS (S3, EC2), Linux, Docker, Pulsar, Kibana, Grafana

Our Work Environment and What You Will Benefit From: 

Work on cutting-edge products for major professional sports leagues and teams. Team-oriented engineering practices (readable, maintainable, and efficient code). Flat hierarchy and collaborative management led by experienced and strong technical leads. Innovative and dynamic environment, which encourages self-development and opportunities to make an impact. Multicultural team with employees based across several countries (e.g., Switzerland, Columbia, Denmark, France, United States).

Second Spectrum, part of Genius Sports Group, is proud to be an equal opportunity employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers, and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.  

https://www.secondspectrum.com/careers/opportunities/?gh_jid=5990650003