Specialist, Business Engagement Services and Digital Transformation

Please Note: This role requires the ability to work on site 3 days per week per company policy.

The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to build industry, regional and global agendas, address systemic issues, and improve the state of the world. As a membership organization, the Forum, engages businesses in projects and initiatives – online and offline – to address industry, regional and systemic issues.

Why we are recruiting

The World Economic Forum Business Strategy and Partner Services team is a central unit supporting the engagement journey of over 900 global and regional organizations across industries. We are seeking a highly skilled and experienced specialist to drive digital transformation of the Partner Services and Support journey and improve the quality, consistency, and overall effectiveness of Partner engagement (account management). The specialist will report into the Head of Engagement Services and Digital Transformation.

In this position, you will:

Engagement Coordination

• Manage Engagement operational services to support Partner engagement across Initiatives and Communities.
• Spearhead initiatives such as digital onboarding for Partners and internal Account Teams, ensuring seamless integration and engagement preparedness.

Communication and Documentation

• Oversee internal communication channels for timely and clear updates.
• Maintain documentation for Partner engagement processes and onboarding procedures, and provide training for Partner-facing (account management/sales) teams on digital tools.

Data and Tracking

• Track engagement metrics to guide digital transformation initiatives.
• Collect feedback, analyse engagement data to generate actionable insights for continuous improvement.

The successful candidate will be evaluated on the following criteria:

Engagement Coordination and Metrics

• Effectiveness: coordinates services and onboarding for efficient integration and readiness.
• Metrics Improvement: Tracks engagement metrics to enhance partner experience and satisfaction.

Communication and Documentation

• Internal Communication: Delivers timely, clear updates across communication channels.
• Documentation and Training: Maintains clear documentation and trains teams on digital tools.

Data-Driven Insights and Continuous Improvement

• Metrics Analysis: Analyses engagement data to support digital transformation.
• Continuous Improvement: Uses Partner feedback to drive ongoing enhancements.

Preferred requirements and experience:

• Master’s degree in relevant subject (e.g. Business, Economics, Technology).
• 3+ years of experience (in Consulting, Innovation, Digital or related experience).
• Problem-solver; navigating ambiguity and complexity and delivering measurable results on time.
• Critical thinking and work collaboratively in a team.
• Customer service and communication skills, with the ability to confidently provide progress updates and manage expectations.
• Experience in Salesforce, MS Office applications and methodologies/frameworks (e.g., Agile, Lean).
• Ability to derive data-driven insights.

Why work at the Forum:

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!