Account Solution Engineer

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business business with  Data + AI + CRM + Trust. Senioring with our core values, we help companies across every industry blaze new trails and connect with customers, patients, partners and employees in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths and driving positive change in Switzerland’s industries as part of the Switzerland presales team, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
 

What is a Senior Presales Solution Consultant?

Also known as a “Senior Solution Engineer”, "Senior Pre-Sales Consultant", "Senior Solution Consultant" or "Senior Sales Consultant," the Senior Solution Consultant is responsible for understanding a client’s business challenge and architecting and proposing a fitting technology solution based on Salesforce and partner technologies, and removing all technical objections in the sales cycle.

To accomplish this, the Solution Consultant must use their creativity, passion and technical skills to help our customers connect better with their customers, patients, employees and partners. It also includes the ability to build and maintain positive collaborations, solicit business requirements, develop a technical sales strategy, and configure and optimally demonstrate the solutions that address these requirements and provide business value.
 

A Solution Consultant’s output typically comprises in-person product demonstrations based on custom configured Salesforce solutions, presentation slides, videos and/or interactive prototypes, and are augmented with additional output based on the Solution Consultant’s research like business value trees, user journey maps and more. Solution Consultants routinely present Salesforce solutions at customer meetings, Salesforce and partner events, webinars and in other occasions.

Typical Day of a Senior Solution Consultant:

• Facilitate outcome-focused dialogue to understand and define a customer’s business requirements by conducting discovery calls and discovery workshops

• Partner with prospects/customers to develop a vision for their future on the Salesforce platform, developing a roadmap for both short and long term goals

• Make that vision come to life by configuring and communicating the art of the possible on our platform through a product demonstration

• Build additional Sales support material like videos, slide decks and/or interactive prototypes

• Establish and share a point of view on business value provided by the solution with potential customers

• Act hand in hand with the extended team consisting of design strategists, industry guides and product specialists.

• Participate in trainings and certifications to acquire and maintain skills

• Collaborate with product and enablement teams to provide feedback from the field and drive solution growth

Requirements:

• Strong verbal, written, presentation and communication skills

• Strong problem solving skills

• Ability to understand customer's business goals and map those to the right technology solutions

• Ability to collaborate as part of a team to address business and technical problems in multifaceted political environments

• Passion and energy for technology and a desire to learn

• Knowledge of related applications, relational database and web technology

Additional Preferred Requirements:

• Experience implementing Salesforce, CRM, or equivalent solutions

• Track record of working in a technology consulting or implementation role

• Solution Consultant / Pre-Sales / Solution Architect experience

• Experience implementing Salesforce, CRM, or equivalent solutions

• Experience in other technical, customer-facing roles

• Project Management skills

• Bachelor’s degree or equivalent

• Experience with Salesforce, including product certifications

• Proficient German
   

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