Freight Forwarder Air Freight (m/f/x)

Freight forwarders in DSV are acting as pro-active interface between the customer and all relevant internal and external service providers.

You are ready to take ownership for accurate handling of customer orders, high productivity and customer satisfaction?

Join our team in La Chaux-de-Fonds with a focus on air freight and forward you career!

Your key tasks

• Control, organize and monitor of the entire transport by air freight import and export (Pick up until delivery of the shipment) / Invoicing
• Active communication towards customer, DSV offices / Agents, sales, subcontractor and carriers in the daily business
• Accepting customer orders, review of all shipment and order relevant data and documents, recording orders (e.g. IMO/DGR Certificate, Country Regulations)
• Monitoring Job Costing/Profitability, processing of vendor invoices according to the instructions
• Working and resolving operational problems and issues. Escalation management according to matrix specifications
• Quality responsibility, follow and respecting the specified process and operating procedures

Your Skills & Competencies

• Team player with good communication
• Customer focus (monitors customer expectations continuously and is willing to adapt own activities/procedures)
• Planning & organizing (ability to prioritize, plan, assign & control performance against deadlines and milestones)
• Knowledge and trained on Good Distribution Practice Concepts and applicable SOPs
• Commercial apprenticeship in International Transport
• Relevant working experience in sea freight environment
• Fluent in English and French, German is an asset

What we offer

• A role in a successful, dynamic company
• Be a part of a strong team of ten performance driven colleagues in a wonderful location
• Competitive salary and pension scheme
• Great future career prospects for advancement
• A professional working environment ensuring thorough induction within a team of experts
• Flexible working time including mobile work options 1 days per week

Your contact

Ariane Quero, HR Business Partner

Valerie Ipek, Site Manager, Air & Sea Freight

Click here to learn more about DSV Switzerland.

Are you ready? We are looking forward to receive your complete online application form in English including information on your notice period and salary expectation.