Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Main responsibilities will include:

• Act as a trusted advisor during the implementation of BD Lab Automation and Informatics solutions at customer sites.
• Collaborate with multi-functional teams to complete comprehensive project plans.
• Configure BD Lab Automation Data Management Solution, including LIS connectivity and software customization.
• Perform IT installations and upgrades.
• Manage and respond to direct support requests, troubleshooting technical issues promptly.
• Assist in determining root causes of product issues and provide feedback for continuous improvement.
• Identify product improvement needs and performance issues, communicating them to European marketing.
• Ensure proper implementation of Field Corrective Actions.

About you:

• Hold a degree in Computer Sciences/Networking/Technical degree or possess comparable, demonstrable knowledge and experience.
• Knowledge of information systems, including computer hardware, Operating System configuration, network design and troubleshooting and virtualization technologies is desirable
• Experience as a 3rd line support engineer is a plus.
• Demonstrate excellent customer focus and problem-solving skills, with a flexible and proactive demeanor towards changing priorities and multiple workstreams.
• Possess good interpersonal skills to be comfortable to communicate at multiple levels within customers and the BD organization.
• Be fluent in spoken and written English; knowledge of a second and third European language is an asset.

You will have the autonomy to manage your own schedule, balancing customer interactions with the convenience of working from home during the rest of your time. This is an exciting opportunity to have frequent professional travellings within EMEA up to 50%.

Click on apply if this sounds like you!

Don't wait for perfection to apply. It's your passion and potential that matter most to us.

Selection Process:

Expect an initial phone conversation with our Talent Acquisition team, where your story meets opportunity.
Dive deeper with two engaging interviews with the business, exploring your skills and fit for the dynamic world of Lab Auto Informatics.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

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