Applications Support Tech Lead Analyst - VP - Warsaw

We are seeking a highly skilled Senior Engineer with a deep understanding of SRE practice, observability, and extensive experience in development of new techniques and the improvement of processes and work-flow for the area or function. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Regularly assumes informal/formal leadership role within teams.

Responsibilities:

• Design, develop and manage E2E payments flow monitoring  based observability solutions, including metric identification\validation, centralizing in ITRS similar systems  & visualizing in Grafana dashboards.
• Ability to report issues to appropriate technology and business teams while adhering to service level agreements expected.
• Write and manage complex queries and alert definitions.
• Bridge the gap between Operations/ L2 / Monitoring and Investigation team and SRE operations.
• Configure and manage monitoring, alerts, and observability using a range of tools including e.g., New Relic, AppDynamics, Prometheus, Grafana.
• Implement log aggregation and analysis tools (e.g., ELK Stack, Splunk).
• Establish design patterns for monitoring and benchmarking.

Qualifications:

• Experience in an Application Support role.
• Desirable experience on monitoring tools such as GENEOS ITRS or AppDynamics with collecting interface like ELK Stack, Splunk.
• Programming and Scripting knowledge like Python, Power Shell, Bash.
• Ability to plan and organize workload.
• Required hands on tech expertise on UNIX and SQL

Education:

• Bachelor’s/University degree or equivalent experience.

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

· Private Medical Care Program 

· Life Insurance Program

· Pension Plan contribution (PPE Program)

· Employee Assistance Program

· Paid Parental Leave Program (maternity and paternity leave)

· Sport Card

· Holidays Allowance

· Sport and team recreation activities

· Special offers and discounts for employees

· Access to an array of learning and development resources

· A discretional annual performance related bonus

· A chance to make a difference with various affinity networks and charity initiatives

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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