IT Support Specialist

Job Purpose:

The primary responsibility of this role is to provide support and perform various tasks related to end-users' IT environment, ensuring smooth operation and efficiency. This includes:

• Productivity Tools: MS Office Suite, Adobe Acrobat
• Enterprise Content Management: MS SharePoint
• Business Applications: Core Banking System (S2I), Bloomberg
• Communication Systems: Video conferencing, IP phones
• Operating Systems: Windows 10
• IT Equipment: Laptops, desktops, printers, peripherals, and mobile devices

Main Responsibilities:

Incident and Request Management

• Identify, record, categorize, and prioritize incidents and service requests related to end-users' IT environment.
• Investigate and resolve incidents; escalate unresolved issues when necessary.
• Document and close resolved incidents and fulfilled requests.
• Contribute to the improvement of incident management procedures.

End-User Systems Management

• Install and deploy end-user hardware and software following provided instructions and tools, ensuring proper handover to users.
• Oversee the end-user equipment lifecycle, from procurement to disposal.
• Contribute to the development of standard operating procedures.
• Maintain an accurate and up-to-date asset registry.

Qualifications & Experience:

• Bachelor's degree in Computer Science or a related field; a Master’s degree in IT is preferred.
• Minimum of 3 to 5 years of experience in a similar role
• Fluency in both French and English is required
• Strong expertise in managing workstations and laptops running Windows 10
• Good knowledge of Active Directory
• Proficiency in MS Office Suite
• Basic understanding of SharePoint
• Familiarity with IP phones and video conferencing systems
• Basic knowledge of software deployment tools