Head of Digital Workplace Corporate Center 80-100%

The Head of Digital Workplace Corporate Center is responsible for overseeing the daily operations at the Group headquarters, managing all IT service management aspects and the support organization. This leadership role is crucial in driving customer experience, expertly managing and resolving complex IT issues, and ensuring efficient service delivery. The Head of Digital Workplace leads the technical teams, ensuring that all IT aspects in the Corporate Center are managed proficiently, including meeting rooms, audio-visual systems, end-user devices and ensuring internal and external meetings and live events are executed professionally. This role also includes providing top-tier support to our top executives (ExCo), the CEO Office, and the Board of Directors for all technical issues.

What you will do

• Leadership: Lead the Corporate Center IT-Services Team (10+ employees), including the IT Service management team and the IT Support team.

• Employee Development: Identify and develop the individual strengths and potential of your employees.

• Strategic Planning: Actively participate in the workplace strategy and develop the long-term technological roadmap.

• User Experience: Ensure excellent user experience for internal customers.

• Vendor Management: Manage relationships with strategic vendors, setting up and running governance processes.

• Executive Interaction: Interact with all levels of staff, including Senior Executives and Board members.

• Incident Management: Responsible for the incident and request management process within the business unit.

• Project Leadership: Provide hands-on leadership for workplace infrastructure projects, system upgrades, and troubleshooting.

• Continuous Improvement: Promote a culture of continuous learning and improvement within the team.

• Service Operations: Manage service operations and monitor KPI compliance.

What you bring

• Education: Bachelor’s or master’s degree in information technology, Computer Science, or a related field.

• Experience: Over 10 years of progressive experience in technology leadership.

• Technical Expertise: High degree of technical acumen and experience, with broad IT Workplace and IT Service Management knowledge.

• Innovation: Expertise in identifying and deploying new IT technologies and development processes within medium to large IT organizations.

• Vendor Relations: Experience with IT technology, partners, and vendors.

• Communication: Excellent communication and coordination skills up to C-level.

• Professionalism: High level of professionalism and etiquette.

• Customer Focus: Passion and drive for customer satisfaction and delivering business values.

• Language Skills: Proficiency in English and German required.

Additional Information

We look forward to receiving your online application.

At our Quai Zurich Campus , our culture and our people are what set us apart. We thrive on face-to-face interactions that drive collaboration, nurture our unique culture, and amplify our success. Enjoy the best of both worlds with the flexibility to work up to two days remotely per week within Switzerland, allowing you to balance personal commitments while excelling in your career. Please discuss your flexibility needs with us during your interview

Information for recruitment agencies

Zurich does not accept any applications from recruitment agencies for this position. We refuse any responsibility for unsolicited applications as well as any associated fees.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet .

• Location(s): CH - Zürich
• Remote working: No
• Schedule: Full Time
• Recruiter name: Grace Cunningham