Medical Screener - Reception Technician (Customer Service)

The Opportunity

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

You will report to the Assistant Center Manager.

The Role

• In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures include, but are not limited to: assessing the self-administered health history questionnaire, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. Performs finger stick to obtain sample for testing donor’s hematocrit and total protein levels.
• Upon completion of the appropriate training, may educate new donors. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately and professionally.
• May be involved in registering applicant and transfer donors based on completion of appropriate training and operational needs of the center.
• May answer the telephone and answer caller questions or transfer call to appropriate staff member.
• Maintains alertness and awareness of any reaction a donor may have during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understands the policies and procedures associated with hyper immune programs at the center, if applicable.
• Maintains clean and efficient work environment and ensures sufficient operating supplies are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Performs other job-related duties as assigned.
• Will perform basic math calculations.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment, or equivalent combination of education and experience.

Working Conditions

• Understand, remember and apply oral and/or written instructions.
• Understand and follow basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time.
• Reach, bend, kneel and have high level of manual dexterity.
• Occasionally be required to lift and carry up to 25 pounds.
• Fast-paced environment with frequent interruptions.
• Frequently exposed to hazardous chemicals, extreme temperatures, and bloodborne pathogens.
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
• Required to work overtime and extended hours to support center operational needs.

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma .

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!