Customer Support Engineer (f/m/d)

Job Description

Agilent Technologies -- we stand for high-tech, laboratory expertise and internationality. As a global company headquartered in Santa Clara (California/USA), the heart of Silicon Valley, we provide instruments, software, services and consumables for the entire analytical laboratory workflow.

Every day, Agilent Customer Support Engineer (f/m/d) helps our customers in Switzerland to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently.

If you already have experience as an engineer working with instruments, or as an end user interested in a career outside the lab? Then, this is an excellent opportunity to join a growing and dynamic organization!
We are seeking a person who is keen to continuously learn and the desire to understand and solve customer problems by delivering high-level customer service, to drive and build customer success.

Overview of the Role

In this role you will working mainly on-site at one Key Pharma Account and support the customers with product solutions across Chromatography. (HPLC, GC).

• Install and optimize hardware/software/network products. Perform maintenance and repairs, diagnose and resolve product performance issues, and provide an end-to-end solution.
• Additionally, implement fully coordinated solutions, which may include peripherals, communications, operating systems, and applications software
• Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to successfully use high-end features of Agilent's systems and software to their advantage
• Work with the sales team to deliver tailored one-to-one consulting related to the customer's specific needs
• Regular participation in high-quality training courses and remain on the latest technical level of our hardware and software products

We are dedicated to fostering a healthy work environment that inspires teamwork and innovation in a global scientific community. A place where everyone can achieve their potential, with a team that aims high, in a company that supports a flexible working environment with your well-being in mind.
Hear about our thoughtful culture, our work, and what we love about our company.

Qualifications

An academic degree in science or engineering, including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology, or similar.

Good knowledge/experience in analytical techniques and method development (Chromatography) in a similar position or as an End-user

Have user experience in instrument data analysis software, and problem-solving skills, particularly for fixing, applications support, and/or general instrument maintenance.

Apart from these more technical skills, we are also looking for:

• A strong aim to learn and expand your skills, enjoy working remotely, whilst engaging and visiting customers on-site
• Excellent written and verbal communication skills in German and English, French is a plus and the ability to coordinate and prioritize efficiently
• Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards, ability to handle customer expectations, and balance customer requirements with business needs

What we offer:

A home-based position where 20% travel equals an average of 2-3 days away from home per month. (a car allowance will be available to you).

We will ensure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent-s innovative demo facility.

Agilent offers core global benefits to all staff - but in addition to these, the business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.

Additional Details

Travel Required:

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