ADMISSION COUNSELLOR (F/M/D)

The role :

The Admission Counsellor will join a small team, reporting directly to the Head of Admissions. The Admission Office is part of the Institute’s Student Services Department. The admission counsellor will be responsible for the following tasks:

Key responsibilities :

• Provide information and admission counselling to prospective students about the Institute, our programmes, student life, admission requirements, the application process, financial considerations.
• Promote the Geneva Graduate Institute according to institutional key messages, using a variety of communication channels:
• Advise prospective students via in-person and online meetings, email and social media;
• Organise and run information sessions, in person and online (webinars);
• Represent the Institute at outreach events. Occasional travel and evening work may be required;
• Provide admission counselling in writing, via e-mail, and by telephone;
• Manage, create and revise web and newsletter content;
• Use institutional social media to promote the Institute and engage prospects and admitted students.
• Inform, guide and accompany students throughout the application, registration and enrolment processes;
• Quality-control and process online application files;
• Support admitted students throughout their various administrative procedures (visa applications, enrolment etc.);
• Reporting : generate data and statistical reports;
• Participate in the organisation of new student orientation and on-boarding activities;
• Provide supervisors and colleagues with up-to-date information and competitive intelligence related to prospective students’ needs and expectations;
• Collaborate, as required, with the Institute’s internal actors, including the recruitment and promotion working group, the academic departments and the communication department.

To be successful in this role, you should have :

• Bachelor degree or equivalent;
• Cross-cultural sensitivity; ability to work and communicate well with people of diverse backgrounds and profiles
• Proven track record of high-quality customer-service, targeting both external and internal audiences;
• English native speaker or mastery level. French would be an advantage;
• Superior communication skills, both promotional and relational. Strong public speaking abilities;
• Good understanding of the work environment and culture of an academic organisation;
• Strong computer and data management skills to learn and use software applications. Professional experience using a relational database, CRM, social media, Prezi and web editing tools (CMS), and Adobe Creative Cloud would be an advantage;
• Strong spirit of collaboration and teamwork;
• Excellent organisation and an aptitude for project management skills: ability to plan and deliver tasks, manage time and priorities with little supervision;

What you can expect from us :

• Working with a large international community of users from diverse backgrounds.
• Interesting job with varied tasks.
• Good atmosphere in a human-sized team. At the heart of International Geneva.
• 5 weeks of holiday on prorata temporis
• Follow us on LinkedIn

Our recruitment process if you are selected :

• You will be contacted by email to complete an Assessment.
• An interview at the Institute or by video (depending on where you live) with Human Resources to find out more about your motivations and personal skills.
• A final interview with the supervisor, who will be happy to answer your job-related questions.

How to apply :

We invite you to submit a complete file in PDF format with the following documents :

1) A cover letter

2) CV with two references