Business Analyst, Product Operations

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. www.gtt.net .

Role Summary:

GTT Product Operations is a function within our Product Management Organization that strengthens the alliance between Product, Systems, Architecture, Engineering, Service Delivery & Service Assurance teams. The role complements existing Product & Marketing functions to enrich alignment, interactions, and workflow during release to operations for GTT Product Portfolio. This function enables Product Management to design better product offerings that deliver elevated business success. 

The purpose of the Business Analyst role within Product Operations is to support roadmap execution by translating product roadmap items and requirements into actionable technical requirements for the development team while ensuring process enhancements are performed. This requires gap analysis to be performed as necessary to support business workflows alongside development efforts. Once the requirements have been implemented by the development team, the BA partners with QA for testing and deployment.

Job Scope:

This role collaborates with various members of the product, systems, architecture, engineering, service delivery and service assurance teams.

Duties and Responsibilities:

• Support the wider product team to identify specifications and coordinate end-to-end business process and system development
• Capture project requirements (process + system) based on Product Roadmap items, document in the appropriate format while translating into actionable deliverables
• Collaborate and align with business and development stakeholders while maintaining positive relationships
• Track and manage deliverables via Jira and ensure adequate timelines are set
• Manage fallout, scope creep and impact analysis in accordance with the appropriate process 
• Collaborate closely with QA and or the development team to capture bugs, changes or adjustments and recommended next steps while keeping Jira fully updated
• Facilitate user acceptance testing and promote early adoption to the realise business benefits
• Ensure process enhancements and system changes are released in accordance with the agreed workflow

• Communicate regularly on progress and provide reports on project status including dependencies

Required Experience/Qualifications:

• Experience of documenting processes and system requirements in a fast-moving Service Provider environment
• A good understanding of service provider product lifecycle throughout the quote to cash process
• Proven track record of delivering user satisfaction during project deployment
• Familiarity with sales, service delivery, accounting and service assurance
• Ability to analyze, document and present information to peers and leadership
• Strong skills and experience with Visio & Microsoft Office Suite or Applications
• Working knowledge or Jira and experience using this system to track and manage projects

Hours/Travel/Shift:

List the normal hours/shifts/physical requirements and travel percentages for the role.

Core Competencies

• Business Case Justification: Knowledge of the how's and why's of preparing and justifying business cases and value propositions; ability to justify business expenditures by identifying cost, benefits, ROI, opportunities, and risks.
• Project Administration: Knowledge of project administration best practices and ability to use organizational strategies, practices, and tools for administering projects.
• Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Business Data Analysis: Knowledge of business data analysis; ability to collect, identify, analyze, and interpret business data using various kinds of techniques to meet business needs and requirements.
• Business Process Modeling: Knowledge of the activities, tasks, deliverables, and techniques for documenting current business processes; ability to identify problems, opportunities, and re-engineering processes for improvement.
• Document Management: Knowledge of document management; ability to categorize, integrate, update, document and distribute business information in a secure, effective way.
• Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
• Workflow Analysis: Knowledge of workflow; ability to manage IT work activities, processes, and progress within a system to improve organizational efficiency and effectiveness.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.

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