Customer Success Manager 80-100%

Infos sur l'emploi

Date de publication :22 janvier 2025
Taux d'activité :100%
Type de contrat :Durée indéterminée
Lieu de travail :Rue des Charpentiers 4, 1110 Morges

For one of our subsidiaries in the Qualibroker-Swiss Risk & Care group, specializing in HR solutions (consulting and services).

When a company wants to connect Biings to its HR systems (HRIS, time tools, payroll or else) the related integration project can be overwhelming and very time consuming due to the number of actors involved.

Our objective is too facilitate and orchestrate that project in order to make it as short and straightforward as possible for our client.

For our BIINGS entity based in Morges, we are looking for :

ABOUT THE JOB

To help our team be more effective and reactive in setting up Biings for our clients, we're looking for a Customer Success Manager with programming skills.

In this role you will manage a data integration project from conception to production. You'll collaborate closely with our customer support team as well as client's IT, their suppliers and final HR users.

What you'll do in this position:

• Guide and help our client in synchronizing Biings with their existing data and HR systems.
• Develop client's specific data interfaces using our CSV data connectors and API.
• Setup and configure a Cloud or On-premises Biings environment and support a team of HR executives in using Biings.
• Understand and negotiate with a client around a specific development or feature request.
• Understand the customer's need in order to provide guidance on how to best implement Biings and keep its preventive approach to absence management.
• Walking a group of HR executives through the first steps of using Biings.
• Give assistance after Go-live and answer customers questions.
• Occasionally visit clients (in person) within Romandy and surrounding.

This job is in-house in Morges. While we do work remotely on occasions, you should be comfortable working the majority of time with the team in our office.

ABOUT YOU

We’re looking for someone who already has experience working with clients around IT-related objectives and with knowledge in back-end PHP programming.

Here are some technical aspects of the job you should be comfortable with:

• Back-end PHP applications, Laravel, Eloquent or similar frameworks
• Entity-relationship databases (PostgreSQL, MSSQL) and SQL queries
• Experience with HR software and HRIS in general is a plus.
• Since our team is mostly French and English speaking, being relatively fluent in one of those
languages is also a must (German speaking is a plus).

On top of open-mindedness and curiosity, we value people who can take a stand yet commit even if they disagree.

We subject ideas to a lot of considerations and challenge each other often, yet we all know that we are here to do good work and create the best possible version of our software solution.

We welcome candidates of all different backgrounds to apply. We're always eager to further diversify our company and each new member is an opportunity for us to bring in different perspectives.

YOUR APPLICATION

Please submit your application that speaks directly to this position. Your cover letter should be written in French or English.

Tell us about who you are and why this position interests you. If your application retains our attention, we’ll contact you.

We aim to make an offer by March with a start date in the weeks after.

We look forward to hearing from you!