Product Manager - Payments

Product Manager - Payments

• Full-time
• Department: Finance & Payments

Company Description

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

We’re looking for a Product Manager - Payments who will drive the evolution of our payments platform, ensuring a seamless, secure and scalable payment experience for millions of users and partners across our multi-market ecosystem (eCommerce + Marketplace).

Job Description

Job Title - Product Manager - Payments

Working model and location - hybrid policy in Chiasso, Switzerland (for Italian residence max 25% of remote working in a year)

Team - you will join the Customer Payments Team within the Customer Growth Area

Contract - Permanent - full-time (36 h/week)

In this role, you will:

Own the Payments product domain, with focus on third-party integrations (e.g. PSPs, acquirers, APMs, BNPL providers), internal orchestration systems, checkout optimization, and fraud/chargeback flows.

Define and articulate a clear product vision and roadmap aligned with the company’s growth strategy, particularly for high-volume B2C payment use cases.

Lead the end-to-end product development cycle: from discovery and requirement gathering to backlog prioritization, delivery and post-release monitoring (including payment KPIs such as conversion rate, approval rate, cost per transaction).

Collaborate with internal platform teams to ensure modular and scalable integration of third-party services, optimizing latency, availability and compliance

• Support the checkout experience and payment UX improvements, collaborating with design and front-end teams to reduce friction and abandonment.
• Work closely with other internal teams to ensure smooth transactions handling, split payments, refund reconciliation and operational transparency.

Partner with Legal, Risk, Finance and Customer Care to guarantee regulatory compliance, reduce chargebacks and streamline dispute handling.

• Conduct continuous discovery through customer interviews, usability tests, data analysis, and AB testing to deeply understand users’ behaviors and needs

Qualifications

What we’re looking for

3-5 years of experience as a Product Manager in a digital environment, ideally in high-volume B2C e-commerce or marketplace platforms.

• Proven experience in online payments, including PSP/acquirer integrations, tokenization, APMs, 3DS, chargebacks, risk scoring, and settlements.
• Solid understanding of checkout flows and payment orchestration logic.

Experience working with agile, cross-functional teams, with fast time-to-market expectations.

Strong analytical mindset: confident working with KPIs, dashboards, SQL/basic data queries, experimentation frameworks.

You’re comfortable collaborating across platform teams, third-party providers, compliance/legal, and customer support teams.

Excellent written and verbal communication skills in English.

Bonus points if you:

Have experience with risk scoring and/or API-based Platforms and understand their operational/financial implications.

Have worked in multi-market, multi-brand environments or marketplaces with complex payment set-ups.

Are familiar with fraud prevention tools, chargeback mitigation and post-payment flows (refunds, settlements, ledger).

Have previously owned or worked on internal payment platforms or orchestration layers.

Additional Information

Perks of working with us:

How we work together:

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
• Shorter working week (36h as full time), with a half working day on Fridays
• Flexible start and end of the working day
• Possibility to work from anywhere for a period of time per year defined according to local regulations

How we learn together

• Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to personal growth, learning and training and/or focus time.
• Access to e-learning platforms (e.g. Discovery, O’reilly - depending on the department), professional and managerial skills development training paths

Other perks

• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do, too!

Selection process steps*:

• HR interview (10-30 minutes)
• 1st interview (Manager): soft skills + technical knowledge
• Test step online or offline
• 2nd interview (Hiring Manager): Test review
• 3rd interview (Hiring Manager + team member): team discussion
• Only for senior roles: final meeting (30 mins) with the Director
• Offer extended

(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria

By submitting your information and application, you confirm that you are legally authorized to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.