Field Service Network Manager 80 - 100% (f/m/d)

The opportunity

Join our team as a highly motivated Network Manager to lead the capacity planning for installation & commissioning of Gas-insulated Switchgears and build up a global network of qualified Field Service Engineers. Ideally you have a strong background in Field Service, good technical understanding of GIS, strong analytical and planning skills and the ability to communicate and negotiate with upper management. 

How you'll make an impact

• Analyze order intake and sales forecast of new business and service units to determine required resources and tools for installation, commissioning and testing of Gas-insulated Switchgear globally

• Develop plans to ensure right capacities both in manpower and tools and communicate accordingly

• Align demand with internal stakeholders, such as training centers, tool providers and service centers to ensure right capacities at the right time at the right place

• Monitor capacity development, define corrective measures and report progress to management

• Analyze global installed base data and determine required Field Service Engineers per country to cover future service demand. Synchronize demand with available resources in respective countries and global training capacities

• Develop training and investment plans for each local service unit together with Training Center, Product Experts and Sales

• Collaborate with Local Service Unit Managers and agree on training plan and investments based on overall strategy and business plans, to build up and sustain a global network of qualified Field Service Engineers

• Develop & maintain guidelines and instructions for the Service Network for the quoting and execution of GIS Service 

• Communicate changes and updates to the Service Network and provide webinars to develop skills 

• Lead or support initiatives to support global Field Services, Training or the Service Network

 
Your background

• Master or Bachelor’s degree in Engineering or a related field

• 5-10 years of experience in Service, ideally in Field Service, planning, business development or sales function

• Strong understanding installation, commissioning, testing and overhauling of GIS desired

• Knowledge of GIS technology of advantage

• Strong analytical and planning skills

• Ability to communicate and negotiate with Local Service Unit Managers; intercultural sensitivity required

• Proficiency in Microsoft Office Suite

• Proficiency in English, German of advantage

• Ability to work independently and as part of a team

More about us

Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.