Housing Coordinator
Infos sur l'emploi
- Date de publication :31 octobre 2024
- Taux d'activité :100%
- Type de contrat :Durée indéterminée
- Lieu de travail :Route de Berne 301, 1000 Lausanne 25
Join us and shape the future of hospitality today!
EHL's dynamic campuses form a unique network where passionate students, academics and industry experts from over 120 countries come together with a common goal: to develop and disseminate hospitality knowledge, while supporting the sector's continued growth.
We are constantly striving to improve the working environment and personal development opportunities for our more than 500 staff and teachers, who are among the most recognized experts in their respective fields. Since its foundation in 1893, EHL has been widely recognized by the industry and consistently ranked among the world's top hospitality management schools. Everything we do is based on our values of excellence, family and learning, and we are committed to bringing them to life in tangible ways for our employees.
The Sustainable Hospitality Services department is responsible for managing facilities and daily life on campus as well as integrating sustainability into the development of EHL Group's global strategy and activities. The mission of the department is to ensure a healthy and safe campus that provides excellent services, including reception, accommodation for students and external guests, as well as the cleaning of facilities.
To join our amazing team, we are looking for a candidate who is not only skilled and passionate about hospitality but also aligns with our leadership principles as: transparency, accountability, collaboration, care, and experimentation.
The mission of the Housing Coordinator is to support the coordination of housing operations on EHL campus, including room allocations, student and guest arrivals, and day-to-day housing procedures. The role ensures smooth room reservations, timely responses to housing inquiries, and efficient communication between departments, while maintaining a high level of service for students, staff, and external guests.
What will you do?
- Actively participate in the daily administration of the department.
- Administration of long-term contract arrivals and departures on the EHL campus (including room inventory).
- Coordinate housing activities, including group and individual reservations, guest check-ins and check-outs, access card management, and payments processes.
- Point of Contact for internal and external customer inquiries /issues relating to the Housing sector.
- Liaison between EHL departments for reporting , processes and information (SHS, Events, Security, Housing etc).
- Assist in the planning and execution of housing events and activities.
- Attend some evening and weekend events. An overnight room will be made available.
- Contribute to the various projects of the " Housing " sector.
- Update processes and practices for the Housing and Reception department.
Who you are?
- You have minimum a CFC de commerce or equivalent degree in Hospitality / Customer service.
- You have 3 years of professional experience with at least 2-3 years in a similar position.
- You have strong coordination skills, able to manage room allocations, arrivals, and departures smoothly.
- You have excellent communication and problem solving skills.
- You are highly organized and capable of executing multiple housing tasks while staying flexible and handling pressure periods and priorities.
- You are autonomous and responsible, you have a strong service orientation.
- You have good knowledge of computer tools, such as Microsoft Office and good knowledge of specialized software in the field of activity.
- You have excellent level of written and oral communication in English and French (C1).
What we offer?
We offer you a permanent contract within a business area of an educational institution, with exceptional employee benefits including free meals, an attractive number of days off, a parking space or public transport contribution, as well as access to various services and facilities.
We offer you responsibility, challenge, development opportunities and encouragement to help you achieve your professional and personal goals.
We offer you the opportunity to make a tangible impact on our students’, staff and partners’ experience as well as contribute to the growth of our institution.
You will enjoy being part of a passionate, multidisciplinary and talented team.
