IT Senior Project Manager - Customer Payments

IT Senior Project Manager - Accounts Receivable

Reporting to: IT Programme Manager, Operations

Location : Porto, Portugal

Type of contract- 9 months maternity cover

Job Purpose

We are seeking an experienced IT Senior Project Manager to lead the end-to-end management of IT projects across Accounts Receivable business domains. In this position, you will participate in and transform business cases raised by the Senior Leadership Team (SLT) into an executable transformation roadmap. As the Senior Project Manager, you will be fully responsible for delivering IT projects, ensuring alignment with business objectives and strategic goals. Success in this role demands strong soft skills, business acumen, and technical expertise, with payments domain knowledge as a plus

Key Responsibilities

• Define, plan, and execute the IT transformation roadmap, ensuring alignment with the company's long-term strategy


• Collaborate with business product management, senior leadership, internal and external stakeholders to deliver a robust IT platform that supports the organization's strategic objectives


• Lead the transformation of business cases from the SLT into actionable IT projects that align with the overall transformation roadmap


• Own and manage the IT project roadmap, ensuring deliverables are prioritized based on business needs and maximum value


• Lead cross-functional teams, including technical and business stakeholders, to ensure timely and successful project delivery


• Assess and understand project value, and execute trade-off analyses to keep projects on track


• Ensure proactive communication and collaboration with all stakeholders, from C-level executives to project team members


• Solve project-related challenges, make decisions, and apply creative solutions to meet business needs.

Qualifications/Skills/Experience

• Experience in customer payments, credit card processing, bank reconciliations and collections is highly valued


• Relevant IT project management experience, with a strong track record of delivering technology-driven business solutions


• BSc in Computer Science, Information Systems, or a related field required; MSc or above preferred


• Excellent English listening, interpersonal, written and oral communication skills


• Experience managing large-scale IT transformation projects, preferably in global organizations


• Expertise in project management methodologies, with demonstrated success in delivering projects using different frameworks


• Strong business acumen with the ability to bridge the gap between technical and business teams


• Excellent communication, presentation, and leadership skills, with proven experience working with senior stakeholders


• Ability to manage competing priorities, meet deadlines, and maintain a high level of attention to detail


• Strong analytical and problem-solving skills, with the ability to provide strategic insights based on data and project outcomes


• Experience in product management, creating roadmaps, and defining minimum viable products (MVPs)


• Strong soft skills, including collaboration, active listening, and relationship management across internal teams


• Experience working in a team-oriented, collaborative environment (often a distributed virtual team)


• Experience of working in a global and multi-cultural environment and have appetite for fast-paced organizations with global delivery / reach


• Payments or Accounts Receivable systems experience is a plus


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  What You’ll Need to Succeed
  


• Proven ability to partner with senior internal stakeholders, providing strategic input and delivering against a technology roadmap


• Ability to anticipate business challenges and proactively offer solutions to address them


• Strong accountability and ownership, with a track record of successfully delivering complex IT project


• Collaborative mindset and the ability to engage and align diverse teams across the organization


• Visionary thinking with a relentless focus on achieving great outcomes for internal teams and stakeholder

About IWG

IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Technology in IWG

We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data or Cloud Solutions – we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we’re always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help

Carbon Neutral Workplaces

IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award
IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day. 

Join us at https://careers.iwgplc.com/home