Client Life Cycle Management Operations & Servicing Analyst

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.

The CLM Operations & Servicing Analyst is responsible for managing all CLM tasks for new or existing clients mainly but not only on subject related to client operations & servicing.

Are you interested ? Do you have working knowledge of anti-money laundering, regulatory compliance and controls within the banking and financial services industry? Do you enjoy to be part of a cohesive team ?

If you answered yes to any of these questions, we want to hear from you!

What you will do:

The CLM Operations & Servicing Analyst will ensure to support FO with delivering a high level of service for our end clients. She/He will ensure to be compliant with internal and external guidelines and regulations.

The CLM Operations & Servicing Analyst duties will be:

• To complete the technical account opening in the core banking systems
• To handle the analyse and registration of any documents related to operations & servicing in the bank systems for all existing to the bank account
• To perform the technical closure of all client accounts in the bank systems
• To handle the administrative tasks related to e-process
• To manage and complete all daily requests (Team general mailbox and Unblocking mailbox)
• To handle recurrent reporting (i.e.: dormant accounts)
• To manage MFO & Counterparties tasks in the bank systems (i.e.; MFO annual review)

In this role you will:

• Provide advisory support to front office staff for all existing customers related to the CLM operations & servicing activities, this includes:
  • Guidance on the documentation
  • Risk approach to modification management
  • Documentation registration within defined threshold
• Drive the client experience efforts in line with CLM’s client experience strategy focusing on working proactively supporting the FO managing existing clients in a cohesive and meaningful manner.
• Maintain highest standard of excellence in client service across the team and with individual portfolio through a range of initiatives.
• Deliver consistent fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Requirements:

• Working knowledge of AML, regulatory compliance and controls within the banking and financial services industry
• Can-do and problem solving attitude
• At ease under pressure and demonstrating good resilience
• Strong teamwork initiative
• Good research and communication skills
• Ability to work professionally with all levels of staff and management
• Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suit (Excel, Word, Access, Outlook, etc.
• Flexible and accountable: Open (to different ideas and cultures), dependable (by doing the right thing and take personal accountability) and Connected (with our clients, providers, regulators and colleagues by demonstrating collaboration and respect)
• Minimum of a B.A. degree or relevant work experience
• Fluent in French and English both written and spoken
• International profile with practice in other countries and multi-cultural experience is a plus
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.
• You can work your way and will have a say in when, where and how you and your team flexibly work together.

Our benefits will give you financial security, and can include:

• Health & meal allowance, public transport or (e-)bike allowance
• Our family-focused benefits can help you to support your loved ones and include: days off for key events (weddings, moving house, adoption). A one-time marriage or registering of a "Civil Partnership" grant. One-time premium for birth or adoption, as "gift" or "voucher. 4 weeks’ paternity leave & 26 weeks’ maternity leave
• Emergency Childcare with the Red Cross, free of charges for HSBC employees.
• Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave,
• Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme

We’ll give you a huge range of resources that support your mental, physical and social well-being, including:

• Various sports and leisure activities organised by the employees for the employees.
• The Bank offers to the employees and their family members specialised free, confidential service to help them deal with any personal problems – either at work or at home. Unlimited telephone consultations services available 24/7.
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

HSBC has been certified “Top Employer 2025” in Switzerland. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in Switzerland.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Within HSBC in Switzerland all internal candidates from Group and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers