Test Lead

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

We are seeking a highly motivated and experienced Test Lead to join our team and take ownership of quality assurance and testing efforts for our Customer Relationship Management (CRM) platform.He/she uses and maintains testware (test cases, test scripts, test reports, test plans, etc) to measure and improve the quality of the software being tested. Plans, designs, manages, executes and reports on tests, using appropriate testing tools and techniques to ensure that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified. He/She Is the IT interface towards development teams and, just in case, towards business stakeholders

•Lead and manage testing efforts across CRM projects, ensuring all deliverables meet quality standards.

•Develop and implement comprehensive test strategies, test plans, and test cases tailored to CRM processes and workflows.

•Design and execute test cases, test scripts, test reports, test plans, etc. defined for software being tested.

•Measure and report progress status and software quality.

•Deputise with other Test Lead when required for cross-channels activities

•Provide progress updates within the agreed reporting schedule

•Experience of a range of testing types functional, non-functional, regression, integration, UAT, etc

•Knowledge of defect management tools (JIRA, Service Now etc)

•Ability to analyse business requirements, provide input in requirements gathering, develop & review test plans/ cases, execute test cases, review test results and contribute to implementation planning

•Stay updated with CRM tools, trends, and testing methodologies to continuously improve processes.

•Expertise in Integration Testing

•Expertise in Java, SQL

•Expertise in UI, Mobile Testing

•Knowledge on common testing tool (Postman, SoapUI)

•ISTQB Foundation Level is a plus

•Experience of team management

•Maintain a working knowledge of all system applications keeping a level of proficiency on system enhancements

•Possess the ability to translate needs of business users to technical staff

•4-5 years of experience on testing activities and knowledge of tools and related methodologies.

•Fluent English (spoken and written)

•Right to work in Italy

In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.