Commercial Excellence and Capabilities Manager

Commercial Excellence and Capabilities Manager

Zurich, CH, 8005

About the role

The Commercial Excellence & Capabilities Manager will play a relevant role in implementing our Commercial Excellence Capabilities to the near future, deploying models and frameworks that will leverage our commercial performance on a global scale. This role requires accurate hands-on attitude, superior change management capabilities and enhanced experience on management of commercial activities and Project Management in order to bring to life an effective and modern commercial framework for our Customer Segments – Key Accounts , Distributors etc.

Based on strong stakeholder management and strong entrepreneurship mindset, the implementation and development of a robust and pragmatic Commercial Excellence Framework will allow Barry Callebaut to deliver above the market growth based on end user and partner’s satisfaction and collaboration, shaping a successful model that will greatly support the activities of our Commercial teams around the globe.

Key responsibilities include

Strategic Partnerships & Outsourcing (direct-to-customers): The Manager will play a critical role in the development of our strategic partnerships and outsourcing framework, ensuring robust global governance and tracking is in place. Support teams in conducting whitespace mapping to identify new opportunities on global scale and develop key tools such as pitch guidelines and partnering playbooks. Additionally, you will help refine our USP and value proposition for partnering while driving the content development for related training initiatives and developing CRM solutions in close collaboration with local sales teams.

Commercial Insights & Analytics: Define leading measures and Key Performance Indicators (KPIs) to drive growth, Customer performance, leveraging insights from Commercial Intelligence insights

Build proper platform to enhance proper Strategic Partner Engagement and Training, enhancing capabilities and fostering alignment with our business goals.

First point of contact with Commercial teams in the regions and clusters related to implementation and deployment of the Global Excellence initiatives, offering guidance, training and proper support for the local Commercial teams

Track, consolidate and share internal and external best practices related to our customers – Direct and indirect channel management in regions and country clusters, ensuring consistency, improvement and alignment with organizational objectives

About you

Bachelor's degree in Business Administration, Supply Chain Management, Marketing, or a related field.

Advanced degree - Master's or MBA desired.

Proven track record on Commercial management roles or similar with experience on projects implementation.

Previous experience in Sales, Trade Marketing or Commercial Strategy is a plus.

Project and Change Management experiences and stakeholder management skills will be considered as a plus.

Fluent in English, as it is the primary language of global business communication.

Additional language proficiency desirable.

It's essential for the professional to be flexible and willing to travel as needed to effectively fulfill the responsibilities of the role and drive distribution excellence on a global scale. Minimum 40% of travel time to the role.

Proven successful track record (typically 5+ years) in mid-level roles within commercial or sales team management or related fields, demonstrating measurable results in optimizing performance and deployment of commercial projects.

Proven track record of leading organizational change initiatives, driving process improvements and managing complex projects to successful completion.

We are open to consider other locations.

Job Segment: Supply Chain Manager, Supply Chain, Marketing Manager, MBA, Supply, Operations, Marketing, Management