Our client is a multinational corporation recognised as a leading player in the global market.

Description

Clienteling Tool for Internal and External Boutiques:

• Onboarding and Training: Oversee the onboarding process for new users and provide training on new features.
• Support Management: Handle support tickets related to the platform and ensure timely resolution.
• Feedback and Improvements: Collect user feedback and create change requests to enhance the platform.
• Regular Updates: Participate in monthly/bi-weekly meetings with project owners to discuss progress and challenges.
• Clear Communication: Keep stakeholders informed about project status, updates, and any issues.

Client Satisfaction Initiatives:

• Survey Management: Develop and manage new surveys, including content creation, translation, and testing.
• In-Depth Analysis: Analyze client satisfaction data to uncover insights and create action plans for improvement.
• Regular Updates: Attend monthly/bi-weekly meetings with project owners to review progress and address challenges.
• Clear Communication: Ensure stakeholders are regularly updated on project status and developments.

Performance Monitoring:

• Collaboration with Data Analyst: Work closely with the Data Analyst to track platform performance, identify improvement areas, and share best practices.

Profile

• Retail Experience
• Experience in Clienteling and Satisfaction Projects
• Project Management Skills and Analytical Thinking
• Business Oriented
• Experience in Salesforce Service Cloud or Marketing Cloud is a Plus
• Experience with Dashboarding
• Fluent in French and English
• Ability to Work Independently and as Part of a Team
• Proficiency in Project Management Methodologies and Tools

Job Offer

Must-Have Skills: Retail Experience, clienteling tools, satisfaction measurement and performance reports, project management, CRM

If you are passionate about driving client satisfaction and performance through effective project management, we would love to hear from you