Customer Service Representative 100% H/F
Infos sur l'emploi
- Date de publication :09 janvier 2025
- Taux d'activité :100%
- Type de contrat :Durée indéterminée
- Lieu de travail :Lausanne
For an international industrial company based in the lemanic area, we are recruiting a
Customer Service Representative 100% H/F
In this role you manage order-to-cash activities and provide logistics support for internal and external customers. You will play a crucial role in ensuring order fulfillment, maintaining high customer satisfaction and supporting global logistics operations.
Customer Service Representative 100% H/F
In this role you manage order-to-cash activities and provide logistics support for internal and external customers. You will play a crucial role in ensuring order fulfillment, maintaining high customer satisfaction and supporting global logistics operations.
DESCRIPTION DE LA MISSION
- Manage the entire order fulfillment process, including order creation, product availability, invoicing, and on-time delivery.
- Coordinate logistics operations
- Ensure ERP system accuracy for customer data, sales orders, and invoicing with full traceability.
- Handle post-sales service activities and customer complaints/enquiries to completion.
- Organize and oversee return shipments (RMA) for investigation purposes.
- Monitor and improve customer service processes, documenting and updating procedures as needed.
- Establish and track KPIs
- Business apprenticeship (CFC) in International Economy & Trade, Business Administration, or similar.
- Minimum of 5 years' experience in a Customer Service/Order Management role.
- Fluent in English, any other language is a plus.
- Experience in an environment with ISO 13485 standards.
- Good knowledge in import/export, international trade compliance, 3PL management, and shipping processes.
- Strong customer service orientation, with a "can-do" attitude and ability to work under pressure.
- Excellent communication and organisation skills.
If you are passionate about customer service and logistics, and meet the above qualifications, please apply online via the ad link (CV + cover letter)
