Premier Technical Support Specialist for Nordics, Benelux & Baltics (Maternity backfill)

Why Work at Lenovo

Description and Requirements

This a customer service role within Lenovo’s Premier Technical Support team based in Slovakia.

In this role you will be delivering best in class support to Lenovo’s Premier Support customers in the Nordics, Benelux & Baltics.

Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first-time fix rates and dispatching engineers to the customers as needed to perform repairs.

Supported by a team of Technical Account Managers, trainers and senior technicians, you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.

This role directly reports to our Technical Support Manager in Sweden.

Responsibilities:

• Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation

• Identify the cause of hardware / software issues and provide a solution

• Resolve cases over phone and email

• Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues.

• Provide input on recurring customer problems and share that information with other technical team members when relevant.

• Monitor own ‘open case’ workload and drive to quick closure of errands.

Requirements:

• 1+ years of experience in Client Technical Support roles or Customer Service.

• Interest in computers, hardware and software, with knowledge of Windows operating systems and Microsoft products.

• Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)

• Effective communication skills at all levels - written and verbally.

• Business fluent English (Nordic, Dutch or a Baltic language is a great advantage but not a requirement).

Base gross monthly salary starts from 1.800 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.

What we offer:

• A multitude of professional and personal opportunities
• An open and stimulating environment within one of the most forward-thinking IT companies
• Flat structures and fast decision-making processes
• An international organization with a high focus on all types of Diversity in the team
• 3 sick days per year
• Additional vacation days
• 100% sick leave compensation up to 2 months per year
• A broad selection of soft / hard skills trainings and individual mentoring
• Employer contribution to the Third Pillar Pension System
• Life & life events insurance, fully covered by company