Associate Manager - Client Services

Job details

Country

USA

State / Region / Province

California, Florida, North Carolina, Pennsylvania

Work Location

Charlotte, NC, Los Angeles, CA, Pittsburgh, PA, Tampa, FL

Domain

Global Markets

Interest Group

Infosys Limited

Skills

Process|Service Management|Engagement Lifecycle processes - Support processes

Company

ITL USA

Requisition ID

130527BR

Salary min

98000

Salary max

169000

Job description

Infosys is seeking an Associate Manager of Client Services. The Associate Manager–Client Services (AMCS) is responsible for all client interfaces within the assigned account scope. The AMCS works together with their manager (Manager-Client Services/Senior Manager–Client Services) to build an account plan and is responsible for client management based on the account plan. Usually, the AMCS handles a single account or part of a large account, with an indicative annual book of business of up to $10 million.

Location for this position is Tampa(FL), Los Angeles(CA), Pittsburgh(PA), Charlotte (NC). Candidates must be located within commuting distance or be willing to relocate to this area. This position may require travel as required

Role Description:

• Client relationship management and business development: manage client relationships, build a portfolio up to $10M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Balance different projects running for the client that may involve different delivery managers or horizontal unit resources.
• Take go-to-market solutions to accounts and drive revenue from go-to-market solutions being sponsored by the business unit.
• Support pre-sales proposals for new business development outside of account scope.
• Provide vital input for building future alliances with relevant product vendors.
• About Infosys SURE (Services, Utility, Resources & Energy) Practice:

The Infosys SURE practice offers solutions that meet the connectivity needs of Services, Utility, Resources & Energy industries. Our Vision is to be the partner of choice for digital transformation in these respective industries. Our team at Services, Utilities, Resources and Energy (SURE) has extensive experience accelerating digital transformation opportunities in the energy and utilities space. We offer a well-planned path to digital adoption, enabling businesses to become genuinely agile, customer-centric and innovative despite the shifting landscape. Through our skill-set and deep industry knowledge, we help our clients to transform customer experiences while maintaining cost and operational efficiencies

• Required Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience

• Significant business development and project management experience

• Experience in the relevant industry/vertical is a plus.

• Track record of interacting and building relationships with CXO level client contacts

• Hands-on experience with proposal creation and leading proposal presentations

• Strong leadership, interpersonal, communication and presentation skills

• Wide variety of IT and business consulting engagement experience

• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration

Preferred Qualifications:

• Knowledge of industry specific go-to-market solutions

• Good understanding of industry specific business issues and drivers

• Global Delivery Model experience

• Experience managing large multi-location consulting engagement teams

• Track record as an Account Manager in a rapidly growing client relationship

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :-

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.