Onsite Technical Specialist - Birmingham, AL
Date de publication :
29 septembre 2024Taux d'activité :
100%Type de contrat :
Durée indéterminée- Lieu de travail :Birmingham
Position Responsibilities:
• Repair and deliver equipment according to Stryker Medical specifications.
• Transportation of equipment to and from the designated repair area.
• Perform all required quality control checks and preventive maintenance in accordance with the products operation manual.
• Present the highest level of customer etiquette in support of the sales team. Promote increased equipment and service usage by establishing and maintaining effective customer relationships.
• Responsible for maintaining and recording assigned inventory.
• Manage personal schedule by regular and punctual attendance.
• Must adhere to Field Service metrics; hours accountability, inventory, overtime accountability, etc.
• Adhere to proper expense reporting procedures.
• Complete all designated training programs in timely manner.
• Participate in all work assignments as may be deemed suitable and assigned by management.
• Providing coverage when other reps attend trainings or out of town meetings.
Education & Special Trainings:
High school diploma or equivalent.
• Must be 21 years of age and have a valid driver’s license.
• Effective reading and writing skills.
• Willingness and ability to work extended workweek including nights and weekends.
• Maintain professional image by proper grooming and dress.
• Willingness to follow all safety rules. Adhere to policies and procedures established by Stryker Medical.
• Must be able to analyze and resolve equipment issues using independent judgment.
• Must be able to follow and explain detailed instruction troubleshooting and inspection procedures.
• Must be able to complete detailed documentation accurately.
• Must be able to logically diagnose issues and systematically solve problems.
• Ability to prioritize issues.
• Basic electronic and mechanical aptitude.
Qualifications & Experience:
• Must possess strong oral and written communications skills.
• Must display critical thinking skills and the ability to make a logical decision that ensures all operational, compliance and regulatory concerns are satisfied, while making every effort to satisfy the day-today needs of the business.
• Moderate PC skills.
• Strong organization, planning, communication, project management and performance attainment in a manufacturing or logistics environment.
Physical Requirements:
• Requires the ability to lift/carry 75 lbs.
• Job demands include prolonged stooping, kneeling, crouching, bending, sitting, standing and/or crawling as necessary.
• Requires the ability to reach, pull or push in order to accomplish job accountabilities.
• Requires hand grasp ability.
• Requires the coordination of hands and/or eye/hand/foot.
• Meets cognitive demands to include visual discriminatory/memory, auditory discriminatory/memory reading ability, independent decision making and retention of specific knowledge.
• May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.