Senior Specialist - Retail Operations

In short

As a Retail Operations Senior Specialist you will play an essential role in supporting our retail stores. Holding deep subject matter expertise in our retail store foundations and operations, you will support our store teams in successfully living into our retail vision. You will work closely with our HQ departments and subject matter experts to navigate and lead the launch, implementation, and ongoing success of projects and programs in our stores. In this position you will be a direct liaison between our store teams and our HQ departments and will serve as a first point of contact to gather feedback and offer operational solutions required to support continuous improvement.

Along with regional retail management and store leadership, you will work autonomously to drive and support building blocks that allow our retail initiatives to come to life in our stores through operational excellence, efficient communications, and listening to feedback. You will work with key partners to drive continuous process improvement for our stores’ programs with the goal to create an optimal environment for our Store Leaders and their teams. Your areas of focus and responsibility will adjust together alongside our retail fleet as we continue to expand our retail channel.

Your Mission

• Own and lead the end-to-end process for the programs and initiatives that impact and support the entire retail store environment, inclusive of implementation and ongoing process improvement
• Develop innovative systems, programs, and processes that empower our retail store teams to operate at a high level of efficiency in line with our spirits
• Identify methods to improve communication to our retail store teams, inclusive of internal Intranet management, HQ to store communications, store feedback communications, and any other internal communications needs that arise
• Act as a change champion leading and influencing the evolution of our retail operations by proactively identifying opportunities to optimise workflows, processes, and collaboration across our stores, within our department, and with cross-functional teams
• Proactively manage and prioritise complex work streams with varying levels of importance and timelines, partnering early with key stakeholders to drive forward deliverables and timelines
• Drive the execution of yearly initiatives set forth by the Global Retail Store teams and the Retail Operations department to positively impact our retail stores’ growth and success
• Act as subject matter expert on the key pillars of our retail stores (people, product, operations, community, and marketing), articulating the impact of these pillars on the in-store experience and stay abreast of evolving retail trends and best practices