2nd Level Support Specialist - Private banking

Your mission:

To strengthen our Synechron Switzerland team, we are looking for Support Specialist to join us in supporting a well-established private bank in Geneva. 

Your responsibilities:

• You will provide second-level technical and functional support for banking applications managed within the team;
• You will address incidents, document them, analyze problems, perform troubleshooting, or escalate investigations to the third level of support when necessary;
• You will build and maintain operational documentation necessary for the administration of banking applications, according to established standards;
• You will support first-level teams in handling troubleshooting procedures and ensure ongoing training for these teams;
• You will share responsibility for the common on-call duty 24/7 for these same applications.

Your profile and skills:

• You possess a higher technical vocational training (HES / ETS) or equivalent training deemed acceptable;
• You have experience in application administration within a diverse production environment like Unix, Linux, and Windows;
• You have experience in problem-solving (second level and/or third level) focused on applications/packages on heterogeneous platforms;
• You have worked in the private banking sector (both back-end and front-end) required.
• You are familiar and have worked with SQL;
• You possess knowledge of Unix scripting languages like Shell and PERL and Windows (PowerShell) preferred.
• You are familiar with industrialization and automation tools: Rundeck, Puppet, Bamboo, Confluence, JIRA.
• You possess qualities that make you responsible, structured, and detail oriented; 
• You consider yourself flexible, open-minded, and capable of working both independently and collaboratively within a team;
• You are fluent in French and English;
• You are a Swiss resident.

What we offer you:

• An enriching, dynamic, and stimulating professional experience;
• Professional stability with a long-term contract;
• Monthly support to finance your lunches;
• A competitive salary package;
• The opportunity to be part of a multicultural, supportive, hardworking team driven by values;
• Support, proximity, regular feedback, and exceptional events.
• Up to 5 days of training per year;
• Free and unlimited access to our global E-learning platform -> Over 16,000 modules available;
• Annual license to access our banking/finance profession training platform to enhance your knowledge of various banking/financial professions and stay professionally updated;
• A certified working environment - GREAT PLACE TO WORK.

If you believe you are the right candidate, please submit your application! We look forward to receiving your application!