Desktop Support Engineer

Main Duties/Responsibilities:

• Possess strong technical expertise in strategic platforms such as Microsoft Windows, Networking & Security, WAN, LAN, DNS, and DHCP.
• Monitor and manage ServiceNow (SNOW), prioritizing and escalating issues when necessary to ensure timely resolution.
• Experience with market data applications (Bloomberg, Refinitiv), market data feeds, and troubleshooting Excel Add-ins.
• Diagnose and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony.
• Assist in documenting and maintaining IT policies, procedures, and knowledge base articles.
• Provide support for remote access solutions.
• Offer after-hours and on-call support as required.
• Collaborate with other IT team members and external vendors to address complex issues and implement solutions.
• Manage user accounts, permissions, and access controls.
• Participate in IT projects and initiatives, contributing to their planning and execution.

Work Experience/Background:

Essential:

• Experience working in hedge funds.
• Active Directory administration.
• Familiarity with best practice methodologies such as ITIL.
• Proficiency in Microsoft Office Suite (2016/365).
• Experience with Intune/SCCM.
• Knowledge of market data applications.
• PowerShell scripting skills.
• Experience with VMware/Horizon.
• Knowledge of Azure.
• Broad understanding of financial markets.

Desirable:

• Experience in Python support.
• IT certifications.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Understanding of control principles (Release Management, Change Management, etc.).
• Proficiency in French.