Main Tasks:

• Commercial Payments (Domestic and International): Monitor activity, handle exceptions such as returned payments, and ensure timely processing.
• Debit Card Management: Perform reconciliation, handle exceptions, analyze transactions, and manage disputes.
• Project Support: Collaborate with the IT Team on the implementation of new features and system improvements related to cards and payments, providing essential business knowledge.
• System Coordination: Work with the core banking system team to enhance transaction automation through system parameterization.
• Discrepancy Resolution: Investigate and resolve discrepancies promptly.
• Departmental Support: Provide support to other departments regarding banking operations matters.
• Procedure Maintenance: Ensure procedures are regularly updated and maintained.

Secondary Tasks:

• Corporate Actions on ETFs: Manage and execute corporate actions.
• Securities Transactions: Oversee securities sales and purchases.
• Foreign Exchange: Perform reconciliation and monitor exposure.
• Operational Reporting: Prepare and submit reports to Swiss and foreign authorities and regulators.
• Process Improvement: Challenge and improve operational processes.
• Product Implementation: Actively participate in the implementation and testing of new products and services.
• Transaction Screening: Conduct first-line transaction screening, including release or escalation when necessary.
• Reconciliation Review: Review cash and securities reconciliation using ad-hoc tools, managing outstanding items efficiently.

Experience/skills required:

• Post-obligatory diploma or banking apprenticeship.
• Professional Experience:
• 5-10 years of work experience in the banking sector.
• Competencies:
• Strong knowledge and experience in banking operations.
• Confidence in handling day-to-day challenges.
• Ability to manage multiple demands and prioritize tasks effectively.
• Demonstrated flexibility and resilience in a dynamic work environment.
• Excellent communication skills.
• Ability to work autonomously and as part of a team.
• Client and solution-oriented mindset.
• Strong problem-solving abilities.
• Strategic thinking and analytical skills.
• Initiative and proactive approach.
• Innovative and "out-of-the-box" thinking.
• Project management skills are a plus.
• IT Skills:
• Proficiency in MS Office tools.
• Experience with Temenos T24 is a plus.
• Languages:
• Fluent in English (B2 level).
• Additional languages are a plus.