Our client is a main retail brand in Switzerland.

Description

• Serve as the primary contact for all ICT requests from users across various sites in Switzerland.
• Provide advice on optimal use of workstations, telephony (Teams Phone), and M365.
• Offer first and second-level support, involving external partners when necessary.
• Manage the entire lifecycle of IT infrastructure for workstations, from onboarding to offboarding, including software, licenses, and access rights.
• Collaborate closely with support teams from other group entities.
• Actively participate in ICT projects.

Profile

• Completed training as an IT specialist (CFC, ES, or equivalent).
• Extensive knowledge of PCs, smartphones, Windows, printers, administration, and M365 applications. Familiarity with Teams Phone is a plus.
• Known for being open, communicative, customer- and service-oriented, enjoying daily interaction with users and diverse IT topics.
• Distinguished by autonomy, willingness to learn, assertiveness, and perseverance.
• Good linguistic skills to support users in French and German, with proficiency in English for international collaborations.

Job Offer

• Flexibility
• Discretionnary bonus
• Part of a main group
• Exciting technological environment