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JOB SUMMARY

The Learning and Development Manager (Japan) reports to the Head of Learning and Development Japan and supports this person in the management of locally specific Learning and Development programs with a clear focus on global standardized processes that fit business needs – including the right to operate locally.

The Learning and Development Manager (Japan) is a key ‘customer’ facing position and trusted partner that provides consultancy services to business partners. As well as being reactive and responding to ad-hoc learning requests, the Learning and Development Manager (Japan) must also proactively listen to and capture business needs and assess whether or which learning solution can best address them.

Using these insights, the L&D Partner then ensures learning needs are met using relevant and globally aligned solutions, localized to meet local nuances and needs. This encompasses inputting towards: learning needs assessments; ideation of how to customize existing global solutions and, where global solutions are unavailable, ideating new specific solutions. They then coordinate the design, content development, operations and facilitation to create meaningful and effective learning solutions for the local environment.

As front-line ambassadors of UCB’s learning organisation, they model compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity throughout their work to help UCB realize its patient value strategy.

MAJOR ACCOUNTABILITIES

Acting as an outstanding course facilitator and UCB’s front-line ambassador for the learning organisation.

• Interprets UCB learning content into learning experiences that motivate, build competencies, and improve individual's performance and contribution to UCB strategy and results.

• Engage and elicit interactions from participants to successfully lead them to attain learning outcomes (knowledge exchange and understanding, behavioral change) during blended learning experiences: face-to-face, virtual (incl. video live streaming) sessions as appropriate.

• Maintain communication with learners for the duration of the course/module

• Utilize learning systems to monitor, track, and report learning activities – attendance, performance, learner feedback

Work on the continuous improvement of facilitation expertise

• Remain current on business and technological evolutions, course materials and facilitation best practice, methods and trends

• Gather and monitor feedback on facilitation and the learning experiences and outcomes (knowledge exchange and understanding, behavioral change)

• From this internal and external input, propose innovative solutions, feed them back to the Learning Experience Team and implement them for continuous improvement of facilitation efforts

Being the trusted L&D partner to local internal customers

• Develop and maintain positive internal customer relationships

• Proactively gathering insights on their customer needs and helping them to identify how and whether learning can best support these needs

• Acting as a local ambassador for UCB’s global learning approach – Updating internal customers on the latest relevant learning solutions available from the global Learning Experience team and possibilities to customize

Create and develop learning experience project proposals for development

• Identify specific learning needs where global solutions are unavailable and communicate this to the Head of Learning and Development head for input and approval

Execute Learning Experience Projects end-to-end, from initial learning needs assessments to implementation to continuous improvement of learning solutions

• Collaborate with the global Learning Experience team in developing projects by contributing knowledge towards:

• The learning needs assessments they conduct on a project
• The design and development of the projects as they bring them to pilot phase
• Monitoring that the specific vision is correctly developed into the solutions

• Work closely with the TAD&L Operations & Technology team and input your expertise and advice towards:

• The scaling up of projects – change management considerations, business specificity and continuity challenges
• Assisting them by coordinating the smooth implementation of the learning experiences – input on planning, briefing the Learning and Development Managers, troubleshooting, and issue management

• Ensure continuous improvement in local learning solutions

• Work closely with TAD&L Operations & Technology to understand data-led insights on learning experiences in the region
• Together with the Learning Experience team work on iterations of learning experience according to insights gathered and monitor their correct implementation by TAD&L Operations & Technology.

EDUCATION & QUALIFICATION

Education Level: Bachelor's Degree or working equivalent

Experience:

• 3-5+ years’ experience in a facilitation role
• 2 years’ experience in Learning Partnering role
• Proven background in sales and disease state knowledge and or Marketing, Medical (MSL) (e.g., myasthenia gravis, etc.…) to align with UCBs current and future commercial business needs
• Proven experience working directly with and supporting internal business partners in Rare Disease as SPOC (Sigle Point of Contact)
• Experience implementing and coordinating multiple learning projects under global direction and/or in pharma environment is a plus.
• Must require 2-3 years’ Experience leading for meeting, presentation and facilitator in English

COMPETENCIES

【Gathering and interpreting information】

From noise to signal

Seeks deep understanding of stakeholders’/patients’ needs, motivations and behaviors, and translates them into insights to create value for patients and UCB.

Proficiency level 2

• Manages & Improves
• Uses quantitative and qualitative methods to obtain relevant information about stakeholders’ needs, motivations and behaviors in order to contribute to the generation of insights.
• Manages the process and/or teams to produce a deep understanding of stakeholders’ and/or patients’ needs.

【Delivering Impactful results】

From task to value

Takes initiatives and works towards delivering results.

Challenges self and others on value creation.

Takes courageous decisions and balanced risks to create value for patients and UCB.

Proficiency level 2

• Manages & Improves
• Sets priorities that contribute to value creation for self and team and ensures they are effectively and timely delivered.
• Takes courageous actions to meet critical business objectives or changing priorities while balancing the risks and uncertainties of the given situation.

【Thinking holistically】

Connecting internally and externally

Understanding the impact of own actions on other areas of the business; Looks for synergies inside and outside the organization to create value for UCB and patients.

Proficiency level 3

• Designs and empowers
• Anticipates decisions and actions that affect the broader organization and guides and empowers others to manage these proactively.
• Proactively seeks synergies and implements collaborative working opportunities that accelerate the achievement of strategic goals.
• Instills the need to consider the wider organization and strategic long-term vision in all we do.
• Uses in-depth knowledge of the external healthcare landscape to lead strategic thinking.

【Learning through experience 】

Space with consistency

Demonstrates curiosity and learns from the experience of success and failure;

Proactively shares knowledge with others in order to affect continuous improvement.

Proficiency level 2

• Manages & Improves
• Learns from both successes and failures, is intentional and disciplined about reflecting on and internalizing learning.
• Ensures that teams and individuals debrief and share their learning’s from both successes and failures in order to think differently, test new ideas and continuously improve.
• Actively reaches out for and acts on feedback to improve personal and team performance.

【Working together】

Helpfulness and generosity

Develops trustful relationships with internal and external stakeholder to accelerate business achievement. Encourages and leverages diversity to improve outcomes.

Proficiency level 2

• Manages & Improves
• Uses open and honest communication and influencing skills to work effectively within teams and across functions.
• Demonstrates and encourages generosity and helpfulness by sharing knowledge, skills and resources to optimize and improve outcomes.
• Proactively seeks out and manages collaboration with internal and external stakeholders to access technologies and services for improved business performance.
• Actively seeks and integrates diverse thoughts and perspectives in order to develop more robust plans and solutions.

【Championing change】

Agility and resilience

Seeks new opportunities to create value for patients and UCB; Supports the implementation and acceptance of change across the organization.

Proficiency level 2

• Manages & Improves
• Motivates others to change by explaining the reasons behind the change
• Adapts self and team to changing circumstances and priorities
• Manages own and team energy levels to achieve optimum output

【Leading others】

Translates the vision into strategies

Inspires, motivates, influences and coaches others to create value for patients & UCB; Creates a culture of accountability that provides space for colleagues to contribute to their full potential.

Proficiency level 2

• Manages & Improves
• Communicates the vision and sense of purpose with enthusiasm, and ensures strategic priorities are understood and acted upon.
• Provides coaching and support to team and colleagues to encourage learning and development.
• Shows trust and provides learning opportunities to reports through delegation and opportunity for participation in new and stretching assignments.
• Accurately assesses each person’s strengths and uses them to get the best out of him or her.
• Motivates and influences a wide range of colleagues including direct reports, team members and project members.
• Hires the best people from inside or outside the organization.

※フルリモート不可/Hybrid work model

※Please check if the candidate has applied for a job at UCB in the past year. 一年以内のご応募歴を必ずご確認ください。

※Please make English and Japanese resume combined in one document to submit 英語と日本語の書類を一つに纏めてご提出ください。

※If you have any questions, please contact recruiting team 質問がございましたら採用チームまでお問い合わせください

患者さんのために価値を創造し、あなたの力を発揮して「その先」に進む準備はできていますか？もしそう思われるなら、ぜひご応募ください！

UCBについて

UCBは神経学と免疫学に特化したグローバルなバイオ医薬品企業です。UCBは、世界各地に約8,500人の従業員を擁し、患者さんに触発され、科学を原動力としています。

UCBで働く理由

UCBでは、単に仕事をこなすだけでなく、価値を創造します。私たちは、患者さんのために前進し、協力し、革新することを恐れません。UCBには、思いやりがあり、協力的な社風があります。そこでは、誰もが仲間とともに尊重され、ベストを尽くす機会を公平に与えられています。私たちは、患者さん、従業員、地球のいずれに対しても、常に人間的な視点に立ち、患者さんのために価値を創造する「その先」を目指します。UCBで働けば、自分が成長できる場所を発見し、自分の可能性を最大限に発揮するために自分のキャリアパスを切り開く自由を得ることができます。

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