Deputy Manager

Introduction de la société

Longines – famous for the elegance of its timepieces – is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.

Description du poste

We are looking for a Deputy Manager for our new Boutique in Zürich.

As a Deputy Manager, you will support the Boutique Manager in driving sales, ensuring operational objectives are met, and maintaining high standards within the boutique. You will also assist in recruiting, developing, and coaching the boutique team by providing motivation, encouragement, and support. Maintaining and consistently delivering a high level of customer service will be a key part of your role. Additionally, you will help implement the company’s business plans and strategies, ensuring that the boutique adheres to brand guidelines established by HQ and fully complies with company policies and procedures.

In this role, your main tasks will be to :

Sales and Operational Support

• Assist the Boutique Manager in achieving sales targets and operational objectives

• Set and agree on team goals, monitor their progress, and integrate them into individual development plans

• Provide support to the team to ensure the achievement of both personal and boutique goals

Team Leadership and Communication

• Establish and maintain strong, effective relationships with the team and HQ departments

• Organize regular team briefings to discuss objectives, strategies, plans, and events, ensuring alignment with business opportunities

• Motivate and energize the sales team to continuously deliver an exceptional customer experience

Merchandising and Stock Management

• Ensure products are properly displayed and comply with company guidelines, including visual merchandising standards

• Manage stock replenishment processes to ensure accuracy and regularity

Training and Development

• Help build a winning team by fostering passion for the products and empowering employees to reach their full potential

• Support the Boutique Manager during performance reviews, evaluations, and team coaching

• Ensure all team members are fully trained and informed on the company’s IT systems (e.g., POS systems, back-office, inventory transfers, etc.)

Customer Service and Experience

• Strive to set a benchmark for customer service and in-store experiences

• Continuously support the team in delivering the best possible service to exceed customer expectations

Administration and Reporting

• Assist with team performance reviews and ensure clear, effective communication at all times

Profil

Vocational training in sales (CFC) with several years of experience in luxury boutiques, ideally in watchmaking

Proven experience in team management

Excellent interpersonal skills and customer focus

Knowledge of the local market with an established network of clients or partners

Compétences requises

Strong sales and negotiation skills

Business acumen and ability to work autonomously and collaboratively

Capability to coach, motivate, and lead a team effectively

Exceptional planning, organizational, and communication abilities

Entrepreneurial mindset with a sense of urgency and accountability for results

Creativity and problem-solving skills to achieve outstanding results

Langues

Fluency in German and English is essential

Knowledge of other languages is an advantage

Personne de contact

Julie Heimann