JOB NUMBER: JB01000

VACANCY NUMBER: ADV05442

SHARE: https://www.careers.msccruises.com/vacancy/ADV05442/corporate-tour-manager-geneva

ORGANIZATION: MSC Cruises S.A.

BUSINESS AREA: Office

LINE MANAGER: Shore Excursions Director

The Corporate Tour Manager supervises the shipboard shore excursions department with the goal to meet corporate revenue and guest service targets by engaging a range of relevant departments.

• Coordinates and supervises all Shore Excursions activities on board;

• Monitors the general fleet progressive revenue performance and budget trends and intervenes whether needed to ensure company targets are met;

• Keeps updated and implements new standard procedures for all on board Shore Excursions department;

• Prepares the budget and pricing in conjunction with the Shore Excursions analyst;

• Identifies competitive threats and consumer trends within the assigned geographical region and strategies for appropriate responses;

• Analyses guest service scores by region and develops tactics to ensure continued improvement;

• Performs ship visits to monitor business and team performances. Furthermore, he/she provides training to onboard teams and supports them to ensure that both the best service and maximum revenues are generated;

• Performs site inspections to support product development and identifies new possible shore excursions and/or provide feedback on the current tour programs;

• Develop and manage new Shore Excursions related business to enhance the company’s revenues and the guest's satisfaction (e.g. Shopping Program; Bike Excursions, etc).

• Fluent in English. Any other language is a very strong advantage;

• Global knowledge (historical, geographical, cultural and commercial) of the most important ports of call described in the tour program and a full understanding of the excursions conducted in those ports, especially for the Mediterranean, Northern Europe and the Caribbean;

• Around 10 years of experience in a similar position, as Shore Excursions Manager in the cruise industry with a focus on the Mediterranean, Northern Europe and the Caribbean. Cruise industry experience is a must;

• Good knowledge of MS Office, especially Excel, Word, Outlook and PowerPoint. Knowledge of Fidelio or any other cruise reservation and ticketing systems is a strong advantage;

• Strong analytical skills and self-starter;

• Ability to work, sometimes, in a stressful environment;

• Customer focus and results-oriented;

• Ability to travel up to 30% of the time.

EU Passport or Right to work in Switzerland.

In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.