Institutional eFX Support Assistant Turkish/English speaking
Key information
- Publication date:05 February 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Gland
Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.
We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to+500’000 clients, through our performant and secured digital platforms.
Our +1000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.
We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.
Are you all in? Don’t be shy, apply!
We are looking for an Business Support Assistant to reinforce our Institutional FX Desk within ourGlobal Sales HQ department. Your daily job will be as follows:
- Support theInstitutional FX Sales with onboarding of new clients.
- Daily monitoring of smooth execution and settlement dashboard and coordination of solution.
- Assist Sales initial contact with the prospects and onboarding initiation, as well as continuous follow up in until submission of the application to compliance.
- Provide full support to Sales team members to ensure a high service level and meet the team targets.
- Handle incoming calls from prospects, clients and other departments.
- Handle general internal and external correspondence and mailing.
- Conduct periodic customer due diligence reviews.
- Coordinate with other departments (Legal and Compliance, FXBO, Payments) all operational day to day questions.
- Assist Sales to prepare Expos and Conferences, follow up after the event with leads.
- Do Market research together with Sales.
- Other administration/sales tasks as assignment from Line Manager.
Qualifications
- Graduated from a Bachelor or a Master in Economics, Finance, Management or Business Administration.
- Turkish and English speaker(mother tongue or fluent), working proficiency in French, any other language is a plus.
- A previous experience of minimum1 year in customer care or relationship management, in a financial services context, is mandatory.
- Rigorous, great sense of priorities and excellent organizational skills.
- You have a talent in efficiency and strong communications skills.
- You have an open-minded, team-oriented spirit and you are capable to work under pressure.
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