Customer Portfolio Manager - Heavy Duty / Combine Cycle Gas Turbine Services

Job Description Summary

Our mission is BIG. Our TRANSFORMATION is key – bringing the right businesses together to LEAD the ENERGY TRANSITION. Our TEAM is ready.

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

What Impact you’ll make:

As the Customer Portfolio Manager (CPM) located in the North East, you will have a dynamic customer base with multiple locations you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power.

You will be responsible for the profitability and customer satisfaction for assigned sites and customer obligations, fulfill contract obligations, fixed price and time and material program management, interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams. High levels of operational judgment are required to achieve objectives.

Job Description

What you’ll do

• As the Customer Portfolio Manager, you will serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L’s and Growth Opportunity
• Develop and own site customer communication plan, coordinate and facilitate regular "Customer meetings" reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer.
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE.
• Be responsible for developing outage scope/communicating scope to the field services team.
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable.
• Provide leadership in owning and driving all emergent/forced outage matters to resolution.
• Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GE network.
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure.

What you’ll bring: (Basic Qualifications)

• Bachelor’s Degree from an accredited University (OR an Associates degree from a college and 7 years of experience in a power generation industry)
• Minimum of 5 years of Technical Turbine Field Services or/and Heavy Duty Gas experienced Power Plant Outage Management

Other Eligibility Requirement: This role is offered (remote/home office)

US eligible only - No Sponsorship is offered

to Service the Area of Rhode Island, Maine and surrounding states

A Fleet car is allocated.

• Ability to travel 50% of the time to various sites.
• Field Engineering and/or onsite Project Management experience preferred.
• Strong oral and written communication for presentation skills.
• Strong commercial interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• National Relocation is offered within the US only.

Benefits Available to You

GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits

• Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity

At GE, we believe in the value of your unique identity, background, and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: https://jobs.gecareers.com/global/en/diversity-at-ge

About GE Gas Power

GE Gas Power engineers cleaner, more accessible energy that people depend on, powering growth and prosperity for people everywhere. Our leading technologies produce a third of the world’s electricity thanks to our talented people, who make gas work for our customers, stakeholders and the world. Through relentless innovation and continuous partnership with our customers, we are building the energy technologies of the future and providing the cleaner, more efficient power people depend on today.

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $117,200.00 - 150,400.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, geographic location, and skill set. This position is also eligible for a 15% annual performance bonus. This position will stay open on the career website until at least 11/05/2024.

The Company pays a geographic differential of 110%,120% or 130% of salary in certain areas.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.

Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

LI-Remote - This is a remote position