Infrastructure Sr Manager - VP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Our Team:

Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citi’s operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi’s workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.

In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.

The Infrastructure Senior Manager is an intermediate level role responsible to provide oversighting whole tools portfolio as well as global team of SME’s additionally will take part in certification and implementation of new solutions to Citi environment. Automation and Tools team is responsible for tools that automate, monitor ,troubleshoot network issues including SD-WAN solutions, netflow, packet capture, hardware, and software configuration assurance, telemetry, observability tools and security.for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.

Responsibilities:

• Oversee global team of application SME’s, create roadmaps to meet business needs and continue improving existing solutions.
• Oversee end-to-end automation process, identifying automation needs, documenting to
• Understand and execute against project scope, and partnering alongside key partners to design and implement automation functionalities that matches the need of the business.
• Perform automation monitoring and tuning, participating in process redesign and making recommendations on improvements for current automation solutions when possible.
• Drive Root Cause Analysis (RCA) post restoration of service for supported platforms.
• Act as a subject matter expert for one or more assigned applications in the tools environment.
• Drive CI/CD pipeline implementation for existing tools in the portfolio of the team
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3+ years of strong working knowledge of Linux environment and use of Linux/UNIX utilities and shell scripting.
• 3+ years of team/project management experience.
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative.
• Ability to communicate technical concepts to non-technical audience.
• Experience with JIRA and Kanban project management
• Effective written and verbal communication skills.
• Effective analytic/diagnostic skills.
• Not a must but would be advantageous: Knowledge of Software Defined Networks, scripting with and one of the following Python, Perl, react.js
• Not a must but would be advantageous: Knowledge of any of following solutions is a plus: Data Lake, HP Network Automation, Broadcom DX Netops, Cisco DNA, Netbrain, Riverbed Shark, nagios.

Education:

• Bachelor’s/University degree, Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

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