Compliance Product Officer (VP) - Fairness - UDAP/UDAAP/ADA/Elder

Serves as a regulatory compliance officer on the Fairness Team under Independent Compliance Risk Management's (ICRM) Customer Client Protection organization responsible for assisting with internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. In addition, engages with the ICRM Product and Function coverage teams, in order to partner to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework. Primary responsibilities include monitoring compliance risk behaviors and providing day-to-day Compliance advice for UDAP/UDAAP, ADA, and Elder Abuse laws, rules and regulations to the supported function/business/product and guidance on function/business/product rules/laws and interpretation on internal policies and procedures.

Responsibilities:

• Assisting in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM specifically aligned to UDAP/UDAAP, ADA, and Elder Abuse laws, rules and regulations.

• Performing recurring complaint analysis to identify thematic themes and root causes.

• Driving coordinated and proactive risk management practices in partnership with ICRM's Product Compliance Officers aligned to each line of business.

• Providing guidance on rules and regulations relating to function/business/product operational issues, as well as, provide transactional approvals and interpretation of internal compliance policies.

• Assisting with regulatory inquiries and/or examinations. This may include coordination with regulators and other parties.

• Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the supported function/business/product.

• Supporting the function/business/product in performing timely compliance reviews of new products.

• Assisting in the development and administration of Compliance training for the supported function/business/product.

• Researching any new reform rules and rule changes and implementing policies, procedures or other controls necessary to comply with the rules.

• Additional duties as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Knowledge of Compliance laws, rules, regulations, risks and typologies

• Deep understanding of UDAP/UDAAP, ADA, and Elder Abuse laws, rules and regulations

• Must be a self-starter, flexible, innovative and adaptive

• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization

• Strong written and verbal communication and interpersonal skills

• Ability to both work collaboratively and independently; ability to navigate a complex organization

• Advanced analytical skills

• Ability to both work independently and collaborate with team members

• Excellent project management and organizational skills and capability to handle multiple projects at one time

• Proficient in MS Office applications (Excel, Word, PowerPoint)

• Demonstrated knowledge in area of focus

• Relevant certifications desirable

Education:

• Bachelor’s degree or equivalent experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; strong working knowledge of function/business/product supported and the related operations and financial requirements; advanced degree or related compliance certifications preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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