CRM Manager - Sales and Marketing

Stellenbeschreibung

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

In this role, you will deliver across 5 key areas:

• CRM Vision & Strategy – Set an ambitious and clear product vision, strategy, and roadmap for the Salesforce platform that is aligned and is in service of the sales and marketing teams strategy and needs.
• CRM Leadership & product lifecycle management - Working in partnership with DTS and regional commercial and CRM teams to drive the delivery of the CRM roadmap. 
• CRM solution consistency - drive towards one solution across regions to enable a more effective solution and enable quicker change.
• CRM Results and change management - Responsible for setting and maintaining a CRM roadmap that drives service business results and user adoption.
• Product Data Strategy – With data at the heart of CRM, ensure the platform can capture, understand, act, and learn from high-quality data to continuously improve product and business results.

As the Customer Relationship Management (CRM) Sales & Marketing Product Manager, you bring your customer and product mindset to transform our B2B CRM solution – solving customer problems in a way that works for the business.  Delivering a forward-looking vision for B2B CRM across the organization, crafting innovative solutions through our Sales Force CRM platform to empower our sales & marketing organizations to deliver best-in-class customer experience and elevated business results. Collaborate with commercial, service design local CRM, end users and technology partners to shape the CRM vision, develop and deliver the product roadmap and create organizational alignment through clearly established outcomes so that full value can be captured from the Sales Force Platform. For a results-driven and action-oriented leader, this role provides an opportunity to build products that drive improved experience, organizational growth, and operational efficiency and to see the impact on key results.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

To succeed in this role, you will need the following qualifications:

• 6-8 years experience as a Product Manager, including 3+ years working in the Salesforce ecosystem; experience implementing and enhancing Sales Force.
• Significant agile product delivery experience required with strong history of driving execution and delivering on business results.
• Experience with Business architecture, customer experience and design thinking required.
• Ability to understand business objectives and manage stakeholders cross-functionally.
• Team player and excellent collaborator who can communicate complex, technical ideas to stakeholders.
• Ability to flex between strategy and execution seamlessly and energized by a dynamic and fast-moving work environment.
• Proficient in defining well-thought-out epics and features with direct experience translating to user stories and acceptance criteria.
• A passion for digital innovation and commitment to superb customer experience
• Adept with Agile, Lean Start Up, and Design Thinking; experience with testing methodologies and running POCs a plus.
• Superior communication skills, able to communicate complex messages and trade-offs, and be able to tell a compelling story.
• Vendor management experience is a plus.
• Proven experience in data management and leveraging AI-ML to deliver actionable insights and guide decision making.

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme.  

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website .

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

Grade level or compensation may vary based on location.

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