Senior Customer Service Representative
Stryker GmbH
Publication date:
02 October 2024Workload:
100%Contract type:
Permanent position- Place of work:Wood Dale
What you'll do-
- Provide phone support for inquiries from sales and healthcare professionals.
- Provide support beyond standard hours as needed if call volume and/or workload require additional time.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.
- Prepare product or service reports by collecting and analyzing customer information.
- Maintain customer pricing in ERP system, including entering contracts as required.
What you'll need-
- High School diploma or equivalent required; prefer Associates Degree or equivalent work experience
- 3 + years of work experience - required
- Customer/account management/professional experience - preferred
- Demonstrated computer skills required (e.g. ERP systems, Outlook, Access, Excel, and Word.)
- Demonstrated knowledge of the medical implant industry and hospital customer base - preferred