Enterprise Resilience Coordinator – CoB & Crisis Management

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in leadership, management and communication to Citi’s Enterprise Resilience Program.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The primary objective of this individual is to lead and support Citi’s Enterprise Resilience program across all business lines and functions within the country and ensure invocation readiness. The successful candidate will be part of a Europe Cluster team of 12 ream members that oversee the execution of the Enterprise Resilience Program at a country or multiple country level. The candidate  will work closely with the Global CoB teams and local Country Management. The position requires a candidate with general management skills, leadership abilities, who can manage and lead a variety of activities in parallel. The candidate must be able to form trusting relationships with senior executives and influence across Citi’s various Sectors and Clusters.

What you’ll do:

• Ensure Continuity of Business (CoB) Plan Maintenance; annually, review, update and obtain approval for the Business Impact Analysis (BIA), Business Recovery Plans (BRP) and Crisis Management (CMP) plans per Enterprise Resilience Policy mandated compliance dates

• Make sure Country is in full compliance with Citi’s Enterprise Resilience Policy & Standards and Citi meets all local regulatory CoB requirements

• Coordinate Denial of Service, Denial of Access and Call Tree tests and ensure compliance adherence for all organizations and ensure results are approved and uploaded in the corporate CoB tool set

• Establish, Maintain, and Develop a strong relationship with the country business lines, Business Recovery Coordinators and Business Unit Heads to ensure business adherence to all Citi and local regulatory CoB based policies and standards by providing disciplined CoB relationship management and subject matter expertise

• Crisis Management:  Country Implementation of CSIS and CoB Crisis Management Standards, Pandemic Coordinator responsible for delivering all requirements as outlined in the CoB Pandemic Operating Plan (POP). Responsible for ensuring the ECCMP / Country Level Crisis Management Plan is complete, compliant, and maintained according to CoB/OEM Crisis Management Standards. Proactively respond to and manage crisis events impacting the Country, invoke the Crisis Management team as needed. Manage Crisis Management exercises

• Support the rollout of a new Enterprise Resilience tool – Fusion in partnership with a peer team.

• Establish and maintain strategic relationships with key stakeholders in TTS Products to drive business and technology strategies to ensure resilient business services and processes   

What we’ll need from you:

• 5+years of relevant work experience

• Business Continuity and audit / compliance / controls experience is desirable

• Good level of understanding of the core BCM disciplines, BCI or other BCM certification is a plus

• Ability to interface and coordinate work efficiently and effectively with business partners at all levels of the organization

• Demonstrable experience of building and sustaining productive business focused relationships

• Individual contributor with the ability to work effectively in a team of diverse skill sets and cultures in a large, global corporate environment

• Excellent problem-solving skills, including the ability to analyze situations, identify existing or potential problems, and recommend sound conclusions. Strong analytical

What we can offer you:

This is a role that'll offer you the opportunity to build an in-depth knowledge of Continuity of Business and Crisis Management. Enterprise Resilience (ER) provides an opportunity to develop understanding of the  framework that supports the identification of critical business services, processes, technology, third-parties, facilities, and people with the objective of improving the Bank’s ability to recover from operational disruptions.

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave) 

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources 

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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