Safety and Incident Response Trainee

Are you ready to make a meaningful impact while gaining valuable experience in safety and incident response? As a Safety and Incident Response Trainee, you will work closely with EF’s Safety and Incident Response (SIR) team, assisting with communication and case management during on-tour incidents. Your role will provide firsthand exposure to EF’s Safety-First Program and offer a comprehensive understanding of our business operations.

• Emergency Line Support: Answer calls on the Operations Emergency Line, open operational cases, and assign them to the appropriate specialist based on the product.
• Case Management: Open and manage operational cases with guidance from teammates.
• Cross-Department Liaison: Collaborate with colleagues across departments, such as Procurement, Invoicing, and the Tour Director Department, ensuring consistency in case management procedures.
• On-Tour Assistance: Provide direct support during tours and help with operational tasks to ensure tour success.
• Administrative Support: Assist the SIR team with administrative tasks as needed.
• Fluent English: Strong written and verbal communication skills. Additional languages are an asset.
• Communication and Organization: Exceptional ability to articulate clearly and stay organized.
• Attention to Detail: Accuracy and thoroughness in handling tasks.
• Customer Focus: A service-oriented mindset with excellent listening skills.
• Team Player: Collaborative attitude with a positive outlook and empathy for others.
• Sound Judgment: Ability to recognize and escalate issues appropriately.
• Composure Under Pressure: Remaining calm and effective in high-stress situations.

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.