Health Coach

Why Oviva?

To build a healthier future for all, our mission is to provide the most accessible and effective care to people living with weight-related conditions. Why? Because everyone deserves their healthiest self. By blending behavioral change therapy with our unique technology, incredible team of passionate individuals, and innovative company culture, we are creating affordable and accessible app-based healthcare programs to tackle diet-related health conditions such as obesity and type 2 Diabetes. Our proven strategy has helped us become the award-winning and largest digital health provider, treating diet-related conditions in Europe. We operate within the healthcare systems to give people access to the medical care they need. We are rapidly expanding across Europe including the UK, Switzerland, Germany, and France. You will be joining an organization that has treated 500.000 people to date and is continuing to scale up.

The Role:

• The aim of a Foundation Health Coach is to work as part of our Prevention Coaching team to deliver excellent patient care across our National Diabetes Prevention Programme (NDPP), Diabetes Structured Education (DSE) programme and our Tier 2 Weight Management programme.

• As a Foundation Health Coach, you will provide high quality, evidenced based clinical care in line with Oviva training and protocol, and professional standards

• You will adopt an efficient, patient-centred approach to care responding to individual patients needs, as well as working as a team to meet the service referral requirement

• You will work to meet Oviva internal and external contractual key performance indicators (KPIs) which will include clinical outcomes, patient experience and utilisation metrics

• You will work to overcome any remote working barriers to communication and team work

• You will share patient and programme feedback with your Clinical Services Manager seeking to optimise the programme and help drive improvements in our Oviva technology platform (OCS)

• You will have the opportunity to attend monthly clinical supervision sessions and training sessions in order to develop your skills whilst in role.

You will:

• Deliver one-to-one or group coaching remotely via phone or using the Oviva app

• Utilising expert diet and nutrition knowledge to support patients with a range of evidence based dietary approaches

• Supporting patients remotely to make positive, practical changes to their diet and lifestyle

• Utilising behavioural change, and motivational techniques, to support patients through the length of our programmes

• Being accountable for collecting attendance, satisfaction and outcome data and work with Oviva to provide service evaluation and reporting

• Maintaining accurate and up-to-date clinical records using Oviva’s secure electronic medical record system

• Handling of sensitive data, approaching all areas of the role with great attention to detail

• Completing Oviva training courses and keeping up to date with changes to programme processes

• Adhering to all Information Governance and data protection regulations in the handling of patient data

• Safely managing clinical risk incidents, adverse events and out of range readings according to Oviva protocol

• Following the Safeguarding policy and protocol and Incident policy at all times.

• Working in an autonomous manner, being responsible for appropriately managing clinical risk when it arises during clinical practice, while having recourse to professionals for guidance

Essential:

• Experience in nutritional management of patients with weight management conditions or diabetes

• Experience of managing a large patient caseload

• Experience and ability to work autonomously and in a team

• Strong ability to handle sensitive data and a great attention to detail

• Evidence of maintaining CPD post-registration and continuing to meet AfN registration requirements

• Excellent communication skills, as well as strong organisational and time management skills

• Emotional resilience and the ability to thrive in challenging situations

• Highly organised and flexible to adapt and keep up to date with a high paced environment

• Competent user of IT equipment and software including an electronic patient record, as well as email, word processing and data input

• The ability to be flexible and adapt to the needs of the contracts and the wider team

Desirable:

• Experience delivering on NDPP, DSE or T2WM services

• Experience of managing safeguarding scenarios

• BCT and/or Motivational Interviewing training and experience of using this learning in practice

Education & Qualifications:

• Essential: 2:1 degree in accredited Nutrition course (current active RfN/AfN membership)

• Desirable: Completed Cambridge Diabetes Education Programme or SCOPE obesity training

What we offer:

• You will have the opportunity to develop and attend clinical supervision sessions and training sessions in order to upskill and develop whilst in role.

• Personal learning & training leave allowance to support your development

• 33 days holiday (including bank holidays), plus Birthday day off & Volunteering leave

• Enhanced Family leave

• Competitive Salary & company pension

• Equipment allowance to support your home working set up

• We embrace flexibility & remote working

• A comprehensive well-being program; including Healthcare Plan & Employee Assistance Program

• The opportunity to make a meaningful impact in revolutionizing healthcare, across the UK and beyond in the high-growth environment
  

Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:

We put the patient first, We measure & improve, We build winning teams.

Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.

We're Proud to be a Disability Confident Employer

Please click ‘Apply’ today and take your next step toward a career with Oviva